Customer Service Representative
Resume:
Latashia Trask
*******@*****.***
***** **** **** ** #** Dallas, Tx 75217
Profile
I am actively pursuing career opportunities with a progressive organization that values high standards of integrity, dependability, and honesty. Able to enhance the whole customer service experience for the client by using excellent customer services skills. This provides the strong foundation necessary to build life-long relationships that increase in value over time. Microsoft excel expert. Outlook, and as400. PROFESSIONAL EXPERIENCE
FCG Financial Group
March 2019-current
Credit Specialist and Advisor
•Build credit
•Make personal updated calls to clients
•File, store and save documents for future use
PVPM (nonprofit)
September 2018-current
•Event leader/Lead/coo
Infinity Tax and Financial
October 2015- July 2018
•Tax Advisor
Ecova September 2014- August 2015
Transfer Coordinator Richardson, TX
• Navigate through multiple systems to document client’s utility account activity.
• Navigate through multiple systems to identify correct utility supplier to service client property.
• Extensive follow up with applicable suppliers until transfer of utility account is completed.
• Organize, prioritize, and use time management tools to ensure proper follow-up is completed.
• Negotiate waiver of late fees and resolve billing issues such as previous balances and billing address changes for first/final bills.
• Develop and maintain close working relationships with appropriate utility client service representative.
• Receive instruction and work independently until task is completed.
• Performs other duties as assigned.
Associate July 2013- August 2014
Delinquency Specialist Richardson, TX
• Enter new community recurring charge information as part of the Transition in process
• Post recurring charges
• Send billing to homeowners and order coupon books as requested
• Update and maintain community recurring charges
• Post recurring charges to associations per billing schedule
• Update additional unit types as requested by the branch
• Process replacement coupon books for homeowners upon request
• Process and order annual billing coupons for homeowners on behalf of the association (coupon communities)
• Process monthly statements for homeowners on behalf of the association (statement communities)
• Process new homeowner coupon books as requested for settlements Safe Guard Properties Oct 2012-July 2013
Code Compliance Specialist Richardson, TX
• Provided timely review, quality customer service and resolution to escalated code enforcement issues
• Serve as the point of contact for new city compliance issues
• Ensure that all new requirements are tracked and posted on departmental documentation
• Respond to all business communications within 24-48 hours
• Required to meet or exceed productivity and quality standards set forth by the department
• Maintained company goals and call center expectations while working in a face paced environment.
• Received up to 50-100 inbound calls daily, made outbound calls to call enforcers when alternate information was needed.
Accomplishments: Most Diligent Award, Increased customer satisfaction by 75% EDUCATION
H. Grady Spruce High school Diploma 2006
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