Customer Service Administrative Assistant

Marilyn Leeann Johnston

***** *. ******* *****

Tulsa OK 74116

918-***-**** – Home 918-***-**** - Cell

***********@*****.***

Objective: To obtain a position with a company that can benefit from my education, abilities, and experiences in business and customer service. Experience: June 2012 – Current

Professional Appliance and TV Service

CSR/Scheduler

Take incoming calls/make outgoing calls

Import claims/set up with technicians

Route the technicians routes

Schedule customer's appointment times/dates

Contact Warranty/Extended Warranty companies regarding status on parts.

Upload pictures to extended warranty companies for review Attach pictures from technicians from a drop box to claims Take on the role of acting supervisor when the boss is not available.

Input client data into system.

Organize service work completed.

April 2008 – April 2009

Chartone/Healthport

Chart Management Associate

- Took calls on the phone as well as in person for release of information requests.

- Processed release of information requests for attorney’s, work- mans compensation claims, insurance claims, health care providers, hospitals, nursing homes and patients.

- Scanned records into Healthport System for billing.

- Trained new employees.

November 2000 – March 2008

Progressive Casualty Insurance

Senior Claims Administrative Assistant

December 2001- March 2008

● Actively assisted claims management and adjusters with projects, order medical bills, set up claims, filed, and distributed mail.

- Trained new employees on front office.

● Ran audits on all provider medical bills through the Mitchell Medical Audit system.

● Excellent customer service skills.

● Claims file specialist and coordinator for Northeast Oklahoma

● Managed daily office functions and any office equipment issues.

Dictationist

November 2000 - December 2001

● Listened to recordings from claims adjusters, typed out the information in letter format, and sent it back to the adjuster.

- Organized and typed all letters requested for the claims department for northeast Oklahoma.

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Education: BS Business Management High School Diploma University of Phoenix Locust Grove High School

Graduate with Honors – Top Ten

Skills: Power Point; Word Pro; CDA system, Service Bench, Multiple Extended Warranty Company Web Sites, Skype, Excel, Outlook Express Mitchell Medical Auditing System; Horizon Patient Folder; Star; E-mon, E-Smart and Vin Solutions.

References Available Upon Request

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