Customer Service Quality Control

TIFFANY HERNANDEZ

Wheat Ridge, CO *****

adydnk@r.postjobfree.com / 720-***-****

SUMMARY

Hardworking and punctual [Job Title] works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.

Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

Customer Service

Loss Prevention

Skilled in [Type] Equipment

Staff Training

Equipment Operation

Safety Processes and Procedures

Product Signage and Labeling

Quick Learner

Safety Procedures

Safety Methods

Product Transport

Recordkeeping and Documentation

Product Sales and Promotion

Motivated Team Player

Stockroom Maintenance

EXPERIENCE

Restocks Member / Paragon28 - Centennial, CO 09/2021 - 07/2023 Kept work areas clean, neat and organized for optimal productivity and worker safety. Stocked shelves, racks and bins with new or transferred merchandise. Demonstrated great teamwork skills with staff members involved in production and transport. Packed and unpacked items, checking breakables before stocking on shelves. Received and counted stock items, recording data manually or on computer for inventory purposes. Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors. Read orders to obtain item numbers and located merchandise in bins or on shelves. Operated forklift and pallet jack to transport heavy loads. Packed products into designated boxes, taking care to protect items from damage or shifting during transport. TH

Printed accurate labels and applied to boxes, crates and containers prior to shipment. Packaged items with appropriate materials to prevent damage during shipping. Read orders to verify attributes and quantities of merchandise. Stored and organized items in tool or supply rooms, allowing for easy retrieval. Placed products on conveyors for final wrapping and shipment. Stamped price tags on merchandise, referring to official price lists. Compared merchandise invoices to items actually received. Set up advertising signs on shelves and counters to attract customers and promote sales. Issued supplies, materials and products to team members based on information from requisitions. Tracked outgoing orders to provide shipping status to customers. Recommended disposal of obsolete stocks to write off unsellable items from inventory. Inspector / CoorsTek - Golden, CO 04/2020 - 09/2021 Filled out and submitted logs and paperwork on-time. Identified acceptable components and rejected defective products. Rejected products and materials failing to meet expectations. Generated detailed reports outlining inspection and testing results. Developed and implemented inspection procedures, policies, best practices and competency requirements. Participated in training to strengthen and develop inspector competencies. Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.

Performed visual and NDT inspections using established tools to identify defects. Recommended improvements to production process to facilitate quality control. Crew Member / Wendys Restaurant - Arvada, CO 04/1999 - 03/2018 Kept restaurant lobby, front counter and restrooms neat and clean throughout shift. Wiped down tables and equipment, swept and refilled stock. Served food quickly for positive guest experiences. Interacted pleasantly with guests to deliver quality customer service. Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Took orders from patrons and input selections into store computer system. Packed fast food products in approved containers, cups and bags. Packaged menu items into bags or trays and placed drink orders into carriers. Drove team success by quickly completing assigned tasks. Upheld high standards of productivity and quality in operations. Stocked shelves and cases with new or transferred items. Demonstrated proper food safety practices by accurately completing quality control checklist. Presented orders to guests within anticipated service times. Prepared quality products while maintaining portion control and presentation within service goal times. EDUCATION AND TRAINING

GED 05/2011

North High School - Denver, CO

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