Customer Service Representative
Resume:
KATHLEEN GRACE C. VILLANUEVA
Brgy. Don Jorge L. Araneta, Bago City, Negros Occidental, Philippines, 6101
**********.***********@*****.***
PROFILE
● Date of Birth: March 17, 1988
● Civil Status: Single
● Religion: Christian
● Language(s): English; Tagalog; Hiligaynon
● Reliable leader: Assume ownership of responsibility
● Good writing and oral communication; Good listener
● Broadminded and open to change; Tolerate and flexibility
● Keen to details
● Possess technical knowledge skills
● Superior work ethics includes diligence, availability and punctuality
● Focus
EDUCATION
RAMON TORRES MA-AO SUGAR NATIONAL HIGH SCHOOL
Bago City, Negros Occidental
School year 2004-2005
AIMS LEARNING INTERNATIONAL SINGAPORE
Basic Nursing Aid
12 Prince Edward, Bestway Building, Singapore
School year 2013-2014
BAGO CITY COLLEGE
Bachelor in Elementary Education
Bago City, Negros Occidental
School year 2017-2018
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENT
YOUTH CENTER, Bago City
July 2009 – October 2010
Office Clerk
Perform variety of clerical task, including tract of records and documents, and filing records. Provide client with the information and support of our services. OVERSEAS FOREIGN WORKER, Sharja, UAE
Household Worker
December 2010 – October 2011
Working fulltime as a housekeeper including, cleaning the house, washing laundry and ironing clothes, taking care of the children and babysitting. Personal tutor in English, Science and Religion subject. OVERSEAS FOREIGN WORKER, Singapore
Household Worker
November 2011 - January 2014
Working fulltime as a housekeeper including, cleaning the house, washing laundry, ironing clothes, cooking,run errands, grocery shopping, and taking care of the children. JZ MANPOWER, Bukit Timah, Singapore
Office Clerk
January 2014 - January 2016
Perform Variety of clerical tasks, typing documents, encoding and filling records. Provide customers with the information and support related to the company’s services. delivers messages, reports and materials to the clients. Supervise applicants in processing documents on applying for a work permit. RMS COLLECT PHILS. INC. An IQOR Company
Agent
Customer service representative
October 21, 2019 - January 30, 2023
Took phone orders and answered customer questions. Resolved customer issues quickly and efficiently.
TRAINING
TESDA National Certificate II (NCII) in Household Services November 14, 2011 Philippines TVET Qualification and Certification System (PTQCS) Technical Education and Skills Development Authority Elena J. Amoncio - Administrative office V
Foreign Domestic Worker (PDW) Safety Awareness Course November 18, 2011 Grace Management and Consultancy Services Pte. Ltd Singapore, Singapore
Allen JoeyChng - Principal
BASIC NURSING CARE TRAINING December 2014
Lee Ah Mooi Old Age Home
Singapore, Singapore
Then Hum Wah - Managing Director
BACHELOR IN ELEMENTARY EDUCATION INTERNSHIP March 2018 Bago City Elementary School
Bago City, Negros Occidental
Glenda M. ManosoEd.D - College Department Head-Teacher Education
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