Customer Service Data Entry
Resume:
Kyana Chanel Hawkins
***** ****** ****** **. **********, MD 20613
***********@*****.***
OBJECTIVE
Seeking a passionate career to display my strong work ethic, customer service, dedication, communication and excellent management skills.
EDUCATION/
CERTIFICATION
Gwynn Park High School-
Diploma Received 2005
Capital Health Institute- Phlebotomy & CPR Certification Received 2005
Bartenders of America-
Mixology Certification Received 2010
Security Officers Management Branch-
Special Police Commission Received April 2012
O.C. Spray, Handcuff and Baton Certification
Received April 2012
Firearm Certification Received 2014
Corrections MD Academy
Completed September 2017
SOFTWARE
Microsoft, OneSite Leasing System, Excel, PowerPoint, and Word
Work Experience
August 2022- Current
CDL4Less Driving School
Train students for state required skills, pre-trip and road exams.
June 2017- September 2022
Department of Corrections
Supervisor: Lee Maximay
Position: Regional Processing Officer/
Correctional Officer (Corporal)
Working in direct supervision posts within inmate housing units . Visual observations conducted via camera monitoring systems. Conduct full warrant search state and nationwide (NCIC etc)
Finger print new inmates as they arrive to the facility. Perform DNA swab tests on arrestees depending on charges.
Enforcing clearly defined institutional rules and procedures by performing tasks such as providing input into the daily log, escorting inmates, issuing clothing and bedding, completing routine intake paperwork, conducting perimeter checks of the fence line, etc.
Reporting activities/situations that are unusual or irregular and those situations where guidance is needed in order to make the appropriate response or take the appropriate action.
Processing of arrestees in the intake unit, performs such tasks as taking photographs of criminal arrestees, escorting defendants to and from hearings before the District Court Commissioners, and recording hearing and disposition information.
Special assignments as weapon’s qualified officer: escort inmates to and from court, health care facilities and hospitals.
September 2015- June 2017
Whelan Security
Manager: Denise Frazier
Position: Security Supervisor (Lieutenant)
Gather significant details to complete incident reports, print/prepare incoming memos, data entry (ID badges), file records and reports, great/ navigate visitors, perform routine patrols, prepare post orders, conduct research, arrange and coordinate meetings with officers, manage incoming calls, interact with property managers, provide tenants with support on complaints/ concerns, inspect uniforms, evaluate officers work performance, monitor cctv, supervise and train staff.
March 2012- December 2015
Infotech Security Solutions, Inc.
Manager/ Supervisor: Lieutenant Majied
Current Position: Executive Assistanct/ Armed Special Police Officer (Lt.)
Duties Include:
Manage and maintain scheduling, prepare invoices, reports, memos, letters, presentations, analyze incoming memos and reports, manage calendar, open and distribute incoming correspondence, file records and reports, great visitors, prepare and edit correspondence, perform routine patrols, prepare post orders, conduct research, arrange and coordinate meetings, manage incoming calls, coordinate and attend property management meetings, provide tenants with support on complaints/ concerns, interview potential candidates, supervise and train staff.
May 2014- April 2015
Castle Management
Human Resources: Anita Chandler
Position: Assistant Mgr./ Occupancy Specialist
Assist/ Greet tenants, answer multiple phones lines, leasing, recertify tenants, run EIV reports, report fraud, inspect units prior to leasing, draft memos, assist with vouchers, print and create maintenance tickets, input rents, compliance and host tenant mediations.
August 2010-October 2011
Roses Dream Nightclub and Bar
Manager: Danny
Position: Bartender
Greet customers, direct customers to a table if needed, answer phones, prepare and serve speciality drinks or desired mixed beverages.
October 2009- February 2012
ROSENBERG & FAYNE, L.L.P.
Manager: Peter Fayne/ Supervisor: Carolyn
Ending Position: Legal Clerk
Previous Position: Receptionist
Receptionist/ Secretarial Duties Include:
Answer multiple phone lines, determines and directs callers to the appropriate attorneys and staff; take detailed messages; receive and distribute mail; greets and assists clients and visitors. Early morning responsibilities include opening firm, checking and responding to voicemail. Mail sorting, answer multiple phone lines, check answer machine, open firm, assist clients, stock/ order supplies, fax/ copy/ file, data entry, e-mail, conference room set-up and scheduling, interrogatories, motions, line of dismissals, summons, 10k ltr., itemization of damages, file complaints, release of all records, and full and final payments.
Legal Clerk Include:
File, open new cases, request medical records and bills, request police and ambulance reports, check requests, contact adjusters, demands, fill out PIP forms, check account balances and speak with clients regarding case status and updates.
November 2004- October 2009
FAMILY FURNITURE- 2100 Crain Hwy. Waldorf MD
Manager: Wally Wilkins
Contact: 301-***-****
Position: Clerical Office Manager
Duties Include:
Create and maintain customer accounts, handle payments (credit, check, cash), set-up delivery and pick-ups, customer assistance, answer multiple phone lines, copy/ file/ and fax documents, scheduling, training/ hiring, and charity organization vouchers.
October 2008- January 2009
BURLINGTON COAT FACTORY- Branch Ave. Hillcrest Heights MD
Manager: Tyrelle
Position: Customer Service Supervisor (C.S.S.)
Duties Include:
Key turns, layaway room coordination, markdowns, customer service, make schedules for cashiers, and answer phones direct to the appropriate departments, train cashiers, monitor cameras and ring on register.
June 2008- October 2008
FAMILY DOLLAR
Manager: Vaughn
Contact: 301-***-****
Position: Assistant manager
Duties Include:
Open/ close store, deposit drops, run reports, key turns, set display, inventory, and stock merchandise, make schedule for employees, off-load truck, dispose of boxes, and assist customers, monitor cameras and ring on register.
Contact this candidate