Customer Service Data Entry
Resume:
Romona P. Smith
Austell, Ga 30106
adydlk@r.postjobfree.com
PROFESSIONAL OBJECTIVE:
To secure a position with a company that will provide career opportunities as well as utilize my customer service experience, organizational and problem-solving skills.
QUALIFICATIONS
Proficient in Microsoft Window and Office Suite (Word, Excel and Power Point)
Skilled at learning new concepts quickly while working well under pressure
Excellent with customer support services
Ability to prioritize and remain focused on the resolution of an issue
EXPERIENCE
Sept. 2009 – Present Package Handler Kennesaw, GA Fed Ex
Verifies package weight for accuracy
Ensures packages are sorted for correct destination delivery
Monitors assembly line and ensures packages are sealed prior to loading
Utilizes the use of scanners for parcel tracking information
Performs effective and exceptional customer service
Sep.2002. – Sept. 2011 GDS Express Lithonia, GA Office Administrator
Maintained multi line switchboard
Logged daily bookings and shipments
Ensured orders were dispatched in a timely manner
Maintained shipment log for incoming and outgoing packages
Verified correct documentations for all packages
Prepared daily reports for supervisors in a timely manner
Monitored facility cameras to ensure courier shipments are loaded correctly
Verified invoicing documents for all shipments leaving the facility
Resolved problems between Courier Teams and Dispatchers concerning shipments
Jan. 1997-Sept. 2002 The News Group Atlanta, GA Front Desk/Customer Service Rep
Prepared and processed invoices for variance departments
Entered client and customer account data from source documents in a timely manner
Verified accurate billing to avoid billing deficiencies or errors
Performed banking reconciliation duties to include transport and deposit daily collections
EDUCATION
Coastal Institute Montgomery, AL
Certificate April 1988 Accounting and Data Entry
REFERENCES PROVIDED UPON REQUEST
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