Data Entry Customer Service

Hugh A. Privette

Upper Marlboro, MD 202-***-****

************@*****.*** – http://linkedin.com/in/hugh-privette-b738259 OBJECTIVE: To utilize my scientific skills in an educational setting. EDUCATION

● Sollers Institute: Graduate certificate in Clinical Research Management program.

● B.S. Professional Biology, A&T State University, Greensboro, North Carolina.

● Computer Learning Center, Diploma: Client/Server programming. CONTINUING EDUCATION

● ‘Design and Interpretation of Clinical Trials’, Department of Epidemiology at the Johns Hopkins Bloom-berg School of Public Health on Coursera.

● Completed graduate courses at the National Institutes of Health’s Foundation for Advanced Education in the Sciences.

● Completed training at the Corning Quality Institute for Quality Systems and Problem-solving Skills program.

PROFESSIONAL QUALIFICATIONS

Dedicated and focused lab technologist with 10 years plus of aggressively responsible technical aptitude. Uses strong communication and administrative skills with expertise in:

● Managed/coordinated work-flow

● Trained lab personnel

● Monitored and maintained quality control

● Managed laboratory budget

● Represented lab during in-house

presentations

● Developed new standard operation

procedure

TECHNICAL SKILLS

● Data Collection \ Entry

● Office Management

● Quality Improvement

● ICH GCP Guidelines

● Process Implementation

● HIPPA

● Microsoft Office

● Resolution Management

● Database Management

● Documentation/Reporting

● Managed Live Stream

platform during COVID

Hugh A. Privette 2

PROFESSIONAL EXPERIENCE

COVID-19 SCHOOL ADMINISTRATIVE COORDINATOR

Maryland Department Of Health / Cradlerock Elementary School (contractor) January 2022 to June 2022 Provide essential administrative support to the Maryland Department of Health’s (MDH) COVID-19 Testing Operations Group and the Maryland State Department of Education (MSDE) for the implementation of the K-12 COVID-19 testing program.

● Interacted with the school's administration and health staff.

● Performed daily duties regarding students’ health status.

● Supported tracking of COVID-19 testing consent forms and rosters using the Immunet and Synergy systems.

● Assisted in communicating contact tracing, quarantine/isolation procedures to parents and health department.

● Assisted in data entry and tracking related cases and contacts using the Immunet and Synergy systems RETAIL SALES PROFESSIONAL

Littman Jewelers - White Marsh, MD 2019 to 2022

● Obtained Diamond Verification Certificate (Fred Meyer / Littman Jewelers).

● Achieved 3rd quarter targeted sales goal by applying the company’s Fred Myer sales standards.

● Delivered and encouraged other associates to deliver excellent customer service.

● Performed business opening and closing procedures as outlined in policy and procedures guide.

● Operated point of sale (POS) and took payments or obtained credit authorization.

● Advised customers on quality, cuts and/or value of jewelry and gems. LABORATORY MANAGER

Transdermal Specialties Global - Frederick, MD 2020 to 2021

● Directed the creation of the main lab and clinical lab. Over saw instrument calibration.

● Interacted with area vendors.

● Acquired proper state license for clinical lab in the city of Frederick Maryland.

● Collaborated with colleagues regarding clinical trial data.

● Conducted in-house monitoring of patient’s glucose levels.

● Provided documentation of before and final testing outcome. CLINICAL TRIAL RESEARCH INTERN

Sollers College - Edison, NJ 2017 to 2018

● Developed and maintained simulated collaborative working relationships with clinical investigative sites.

● Conducted in-house monitoring and generated timely and accurate monitoring reports, confirmation, and letters and follow-up letters operational deliverables for all the assigned sites. Hugh A. Privette 3

● Reviewed and reconciled all essential documents of the Trial Master File (TMF) in compliance with SOP's, GCP and ICH Guidelines.

● Supervised assigned sites to ensure quality and integrity of data by complete source data verification.

● Reviewed study case report forms (CRF’s) completed by the investigative sites and verified entries by validating accurate source documentation to support CRF entries.

● Coordinating the discussions with the site staff about the open queries in the EDC systems and guide the designated staff to answer those questions.

● Collected IRB approval documents from any amended protocol, Informed consent form, Investigator Brochure and any other subject facing material.

● Performed regulatory binder review and retrieved documents, as appropriate for study TMF.

● Discussed open queries in the EDC system and guide the site staff to answer those queries. SALES / MARKETING REPRESENTATIVE

Crossmark LLC: Plano, TX 2015 to 2017

● Territory management by scheduling assigned stores using the Sales Force program.

● Performed in store presentations in assigned territory.

● Developed and maintained professional working relationships with store management and staff.

● Demonstrated effective organizational and communicative skills. RECORD MANAGEMENT SPECIALIST

Department of Justice: Washington, DC 2008 to 2010

● Assisted in planning and program development, analysis of record management.

● Designed strategies to meet ongoing records management needs.

● Provided support to records disposition activities of the RM program and assisted in developing new records, retention schedules and executing existing schedules. RECEPTIONIST / TOUR GUIDE

Department of State: Washington, DC 2007 to 2008

● Processed visitors and dignitaries into the building using State Department protocol procedures.

● Processed visitors for the Diplomatic Reception Room tour in the State Department.

● Provided tour service in the Diplomatic Reception Room.

● Provided escorting service for State Department contractors. RESEARCH ANALYST

Parking Market Research Company: McLean, VA. 2006 to 2007

● Performed outbound calling to the parking garage construction industry.

● Compiled market intelligence on the parking garage construction industry.

● Wrote the vital information on construction, design configuration and project delivery for publication. Hugh A. Privette 4

CLIENT SERVICE REPRESENTATIVE (CSR)

Lab Corp Inc: Herndon, VA 2002 to 2006

● Performed query testing results for patients/clients.

● Represented the department in company meetings.

● Served as technical support for patient/client questions.

● Managed eighty to ninety calls per day with two-point three minutes retention call time. DATA ENTRY

Nabi Bio-pharmaceuticals: Rockville, MD 2001 to 2002

● Responsible for first or second keying data from case report forms using Clint Trail v.4 database program.

DATA COORDINATOR

Covance Laboratories/Genet-ox Department: Vienna, VA 1999 to 2001

● Maintained and analyzed laboratory data.

● Coordinated data transfer and entry from the laboratory through report production.

● Ensured accurate, orderly, and timely data entry for all applicable assays. DATABASE PROCESSOR (Temporary Employee)

U.S. Pharmacopeia Inc.: Rockville, MD January 1999 to June 1999

● Provided editing/proofreading and database entry of pharmaceutical index materials using HTML coding.

INFORMATION RESOURCE SPECIALIST 1

Aspen Systems Inc: Rockville, MD 1998 to 1999

CDC/NAC CLEARINGHOUSE:

● Queried for HIV/AIDS-related information using specialized CDC NAC databases.

● Represented CDC NAC at professional conferences.

● Developed technical brochures/literature information for publication and distribution.

● Inquiries using proprietary databases.

● Conducted training for outside users on proprietary databases. DATABASE SPECIALIST 1

Aspen Systems Inc: Rockville, MD 1995 to 1998

TECHNICAL PROCESSING DEPARTMENT:

● Created new records and amended existing records for the protocol database. Responsibility included reading, analyzing, and extracting relevant biomedical information from protocol documents. Hugh A. Privette 5

SENIOR LABORATORY TECHNOLOGIST

MetPath Laboratories: Rockville, MD 1985 to 1995

● Managed/coordinated HIV laboratory department work-flow.

● Trained personnel to perform test procedures.

● Represented lab during in-house presentation.

● Monitored and maintained quality control for all tests performed.

● Developed new standard operation procedure protocols for HIV laboratory. TEACHER/PROJECT WRITER

Department of Education: Washington, DC 1984 to 1985

● Substituted for biological sciences at Shaw Junior High and McKinley High Senior Schools.

● Participated in a teacher’s writing workshop for developing a training manual for volunteer teachers.

BIOLOGIST/LABORATORY TECHNICIAN

National Institutes of Health: Bethesda, MD 1982 to 1984 NATIONAL INSTITUTE CHILD HEALTH DEVELOPMENT (N.I.C.H.D.)

● Performed detailed testing procedures and methodology in DNA cloning and sequencing.

● Managed laboratory budget.

● Trained visiting fellow researchers in DNA cloning methodologies and procedures.

● Contributed to the writing of and technical testing for four scientific publications. SCIENTIFIC PUBLICATIONS: UPON REQUEST

6

Contact this candidate