CHRISTINE KELLEY OLIVER

318-***-**** * adydja@r.postjobfree.com https://www.linkedin.com/in/christine-kelley-oliver-23746231 Active Secret DOD Security Clearance * Security+ CE MCTS 70-680 * Network+ CE * ITIL Foundations

INFORMATION SYSTEM SECURITY OFFICER (ISSO)/

SAP EXPERIENCE IN MULTIPLE PROGRAMS/

IT SUPPORT SPECIALIZING IN DOD SECURITY/

OVER 12 YEARS OF EXPERIENCE

Information System Security Officer / Information Assurance Analyst / Integrity driven and Cyber Security oriented experienced RMF, eMASS, SAP, SSP, SAR,

ATO, Continuous monitoring, System Administration, IT Field services experienced in troubleshooting and resolving IT issues, reimaging, network support, provided excellent, ongoing security analysis and supportive IT services

CORE COMPETENCIES

Security Analysis / System Administration / Military-DOD Competency /Strategic Planning / Written and Oral Communications / Interpersonal Skills / Problem Solving / Policy and Procedure / Education and Training /Priority and Program Management / Leadership

EDUCATION

Auburn University; Auburn, Alabama; Bachelor of Science, Accounting, March 20, 1992 Florida Community College; Jacksonville, Florida; Associate of Arts, December 1986

PROFESSIONAL EXPERIENCE

Information System Security Officer (ISSO), ITA-International, Eglin AFB, Florida, February 2023-Present

Responsible for account management documentation for account creations for cleared customers ensuring all security-related documentation is current and accessible

Determined technical Information Assurance (IA) requirements, conducted cyber risk assessment activities including vulnerability analysis, analysis of mitigation solutions and ensured proper security implementation of the Risk Management Framework (RMF).

Developed system documentation for information system authorization, security management, and continuous monitoring

Assisted with technical investigative activities, data integrity containments and assisted with reports of investigation for IA related security events

Assisted with Tempest, Comsec and PDS inspections

Ensured audit records are collected, reviewed, and documented (to include any anomalies)

Experienced managing cybersecurity requirements operating in collateral, Special Access Programs (SAP) environments

Responsible for end of day security checklists

Information System Security Officer (ISSO), General Dynamics Information Technology (GDIT), Eglin AFB, Florida, January 2021-February 2023

Responsible for conducting all Security Impact Analysis’s (SIA) when adding new software or hardware

Experienced with security hardening, assessment and reporting tools such as: SCAP, STIG, ACAS

Responsible for providing guidance and training to less-experienced team members

Assisted the ISSM in meeting their duties and responsibilities and notified ISSM when changes occur such as changes or modifications to system’s software

Ensure approved procedures are in place for clearing, sanitizing, and destroying various types of hardware and media such as shredding and degauzing

Responsible for the appointment letters and other documentation to create accounts for cleared customers ensuring all security-related documentation is current and accessible to properly authorized individuals

Ensured audit records are collected, reviewed, and documented (to include any anomalies)

Attended required technical and security training (RMF training, CISM and CISSP courses, Information assurance and cyber awareness courses) relative to assigned duties

Provided support and assistance with all authorization documentation associated including the Systems Categorization, Systems Security Plan and conducted continuous monitoring activities for authorization boundaries under ISSM/ISSE preview

Performed and document risk assessments, analyzing security CAT I, II, III vulnerabilities, and working alongside Functional System Administrators applied DISA Stigs to remedy the vulnerabilities

Reviewed and conducted with ISSM, NIST-based Self Assessments

Information System Security Officer (ISSO), Jacobs Technology, Eglin AFB, Florida, March 2020-January 2021

Responsible for ensuring the appropriate operational security posture was maintained for Information systems and servers and as such, worked in close collaboration with the System Administrators, Section Crew Chief and Director of Operations (DO)

Played an active role in monitoring systems in a secure environment

Analyzed and Reviewed Audit records

Responsible for tracking and reporting the performance of the ACAS and SCAP scanning, stigging and patching ensuring hardening and continuous security compliance

Ensured systems operated and maintained in accordance with security policies and procedures as outlined in the security authorization package.

Conducted periodic reviews of information systems to ensure compliance with the DISA STIGS and compared prior and updated checklist files

Coordinated any changes or modifications to hardware, software, or firmware of a system with

the System Administrators, Section Crew Chief and Director of Operations (DO) prior to the change

Ensured all IS security-related documentation is current and accessible to properly authorized Individuals

Coordinated the development of Standard Operating Procedures (SOP’s) and Technical Orders (TO’s)

Information Technologist, Information Assurance Officer, Asset Manager, System Administrator, Spectrum, Andersen AFB, Guam, May 2018-March 2020

Primary Custodian responsible for ITEC and PWS accounts of 400 assets valued over 400K

Supported implementation of projects and ensured architecture, configuration, and integration conformity

Provided computer administration and support of 400 assets for identified associated units and attached aircrew to include workstations, Toughbook’s, laptops, radios, and printers

Ensured new version of Technical Orders were updated for maintainers and Pilots

Required travel rotating every 6 months between Guam and other areas

Primary Liaison ensuring positive relationships among supporting entities including Base Comm Focal Point, Network Infrastructure, Asset Management and Wing Cybersecurity

Information System Security Officer (ISSO) / Information Assurance Analyst, NorthTide Group, Maxwell-Gunter Annex AFB, Alabama, August 2017-May 2018

Performed Information Systems Security Officer (ISSO) duties for various systems

Provided direct on-site support to the U.S. Air Force Civil Engineer (CE) Information Technology Systems Program Management Office (PMO)

Developed NIST documentation for systems during certification and re-certification cycles

Updated and maintained within the Enterprise Mission Assurance Support Service (eMASS) for systems security controls documentation, testing results and managed data

Knowledgeable of DISA Stigs and SAP Guidance for testing procedures of security controls

Prepared Security Assessment Plans (SAP), Security Test and Evaluation (ST&E's), Plan of action and milestones (POAM's,) MRAB’s and SSP (System Security Plan)

Conducted in house training on creating SAP/ST&E documents

Participated and documented annual contingency, disaster recovery, and incident response testing and planning meetings

Identified and recommended mitigations for threats and risk associated with various programs for the Plan of Actions and Milestones (POA&M’s) report

Experienced with Risk Management Framework (RMF) and transitioning from Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) security control compliance for systems

Ensured enforcement of Air Force and DOD information system cybersecurity policies and procedures to meet mandated Defense Information Systems Agency/National Security Agency (DISA/NSA) Security Technical Implementation Guides (STIGs) and associated Government policies.

Documented system security test results, created test artifacts for security controls and prepared a summary of the results of each applicable security control

Tested and validated systems security controls, conducted system continuous monitoring and reporting, applied appropriate security configuration guidelines and DISA STIGs, documented security assessment and validation results in the Enterprise Mission Assurance Support Service (EMASS) system’s database and other systems of record

Cybersecurity Liaison, Information Assurance Officer, Functional System Administrator and Client Support Administrator, United States Federal Government, United States Air Force Global Strike Command, Logistics, Barksdale Air Force Base, Louisiana, February 2017-August 2017

Provided computer support for 400+ customers, 14 buildings installing software and patching vulnerabilities and reimaging systems

Performed configuration of computer system components. Resolves processing problems. Responsible for granting access to computer, creating user and computer accounts, modifying active directory settings

Reviewed new and recurring job requests to identify unanticipated actions needed to supplement instructions, such as adding or changing processing controls and arranging for media conversion

Knowledgeable of Department of Defense and Air Force automated data processing standards, policies, and techniques.

Knowledgeable of information processing sequences, controls, and procedures; and computer

Knowledgeable of local rules and procedures controlling job priorities and controls on access to data and program files.

Ability to use and maintain a computer system, equipment, and software; and analyze computer software and/or hardware problems

Information System Security Officer, CSRA / Aviation Training Consulting LLC, B-52 TSSC, Barksdale AFB, Louisiana, November 2016-February 2017 (held two positions for CSRA)

Knowledgeable of Defense Information Assurance Certification and Accreditation Process (DIACAP) transitioning to Risk Management Framework (RMF) and DOD IA processes and policies

Knowledgeable of Distributed Mission Operations Network (DMON) and Information assurance guidance

Provided guidance, research and recommendations for updates to the System security plan (SSP) base on the RMF principals to the Client regarding processing of unclassified and classified information on information systems

Ensured the integrity of customer systems by identifying and mitigating potential shortcomings and vulnerabilities

Researched and documented answers to updating Security controls and uploading information via eMASS

Professionally assertive and provided excellent interpersonal skills

Strong analytical and problem-solving skills and ability to multitask

Computer Support Technician III, CSRA, ITC, Bossier City, Louisiana, August 2016-February 2017 (held two positions for CSRA)

Provided on-site field support to customers including installation, and servicing and repairing systems and equipment. Verified and approved operational quality of system equipment.

Resolved customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assisted in investigating and resolving complex installations and maintenance matters of significance

Instructed customers in the operation and maintenance of systems/equipment. Ensured issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Acted as a liaison with customers on administrative and technical matters for assigned projects.

Performed analysis and prepared reports on system problem trends and issues.

AHLTA/CHCS System Administrator/System Operator, Leidos / KT Consulting, Barksdale AFB, LA, June 2016-August 2016

Performed technical support for AHLTA/CHCS for base Air Force Medical Group customers to include creating accounts, unlocking and resetting passwords as well as installing AHLTA/CHCS software and update

Responsible for System Administration server site administration tasks of daily, weekly and monthly duties to ensure verification of updates to backup tapes for AHTLA/CHCS

Perform weekly Image backup and DB back listing as well as for cache full and cache journal tapes

Responsible for Daily server room maintenance checks of humidity, temperature and verification of 3 separate port activations

Performed daily maintenance of report logs for Field Services recurring activities and tape inventory for AHLTA/CHCS updates

Provided DII System administration for Lab Servers supporting system updates

Installed customer approved software, (change packages and security patches)

Provided reporting and documentation (data calls, downtime, MICCB, FSW updates)

Acquired and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance

Field Service Technician, CSRA, Naval Base Guam, July 2015-July 2016

Responsible for providing 24/7 IT support for over 2000+ Customers, 30+ Commands, NIPR/SIPR at Naval Base Guam, Joint Marianas, NCTMS, NAVMAG, SPAWAR, Polaris Point and surrounding areas

Supported the following architectures: Blackberry Server Administration, Authentication (Active Directory), Data Backups

Experienced with Active Directory specifically, create and manage user and computer accounts, group policy updates and account maintenance, management and administration

Provided technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, email, and mostly in person “hands on” support resolution

Provided network troubleshooting and configuring with tracing and diagnosing of ports & switch issues and activating/ deactivating the port for port security issues

Demonstrated experience with re-imaging desktops/laptops and workstations using PXE boot and SCCM encryption

Provided troubleshooting and software installation via remote desktop

Help Desk Specialist, Jacobs Technology; Eglin Air Force Base, Niceville, Florida; August 2014-July 2015

Provided standardized IT help desk services and support for the multimillion dollar F-35 Joint Strike Fighter program

Provided technical support for microcomputer hardware, networks, VPN, VTC, account administration, and office automation software via telephone, email, and walk in’s to office or in person “hands on” support resolution, remote desktop

Demonstrated experience with remedy/helpdesk management systems across numerous systems

Experienced analyst in IT problem solving and troubleshooting across a multitude of systems within the DOD

Experienced with Active Directory specifically, create and manage user and computer accounts, group policy updates and account maintenance, management and administration

Demonstrated experience using VMWARE, Shavlik Protect Agent performing quick response of patching resolving ACAS vulnerability reports

Experienced Re-Imaging computers using Ghost, Adding to the domain, encrypting drives using bit locker encryption and performing Data transfers

Provided initial basic tracing and initial diagnosing of ports and switch issues and communicating to network support for enabling port security

PC Support Technician, HX5; NAS Hospital, Pensacola, Florida; June -August 2014

Provided standardized IT help desk services and support for the NAS Hospital Medical Group and ensured end users have a single point of contact for support

Provided customer support upgrading, troubleshooting, and maintaining and updating software, outlook issues, and associated hardware/software via Dameware.

Identified problems and provided assisted resolution of hardware/software/network malfunctions, maintained database of known and identified problem and fixes; provided hardware maintenance such as cable replacement, communications support, hardware replacement, and full system installation.

Provided experience in elevating to Administrator privileges to install software troubleshooting of all types of Outlook Issues and printer issues

Provided tracing and initial diagnosing of ports and switch issues communicating to network support for enabling port security

Experienced locating base specific software and printer drivers as well as technical support for medical information systems software such as CHCS, AHLTA and DMLSS

Maintained all facets of Operational security for Military/DOD environments

Medical Enterprise Service Desk (MESD) IT Helpdesk Analyst, Secure Mission Solutions; Maxwell-Gunter AFB, Montgomery, Alabama; November 2012-June 2014

Provided standardized IT help desk services and support for the Air Force Medical Operations Agency (AFMOA) and ensured AF clinical application end users have a single point of contact for support.

Provided experienced troubleshooting with Remote diagnostics with both Bomgar Remote assistance and Remote Desktop

Bomgar Remote Assistance experienced in elevating to Administrator privileges to install software and printers, troubleshooting all types of Outlook Issues such as creating 2nd profiles and redirecting exchange servers, PKI certificate recovery and republishing certificates

Remote Desktop experienced locating base specific software and printer drivers as well as technical support for medical information systems software such as CHCS, AHLTA and DMLSS, ASIMS

HONORS, AWARDS, MEMBERSHIPS

American Business Women’s Association Scholarship Florida Community College Scholarship

NASA Space Life Sciences Training Program

CERTIFICATIONS

Comptia- Security + CE, COMP001020307332

Comptia -Network +CE, COMP001020307332

Microsoft-MCTS 70-680, E190-9041/9637779

EXIN -ITIL Foundations, 241467826 / 288357052

Currently studying for CISM certification

REFERENCES

Major Noah Lesch, USAF, USRL ADO, Eglin AFB, Florida, adydja@r.postjobfree.com, 312-***-****

TSgt Luis Sanchez Rodriguez, USAF USRL Information System Security Officer (ISSO), Eglin AFB, Florida, adydja@r.postjobfree.com, 312-***-****

Calvin Gonzales, General Dynamics, USRL FSA, Eglin AFB, Florida, adydja@r.postjobfree.com, 850-***-****

Dimetris Dunklin, NorthTide Group, Information Assurance Manager (IAM), Former Supervisor and Information Assurance Lead for IA USAF CE Systems, dimetris,adydja@r.postjobfree.com, 334-***-****, adydja@r.postjobfree.com

Shane Smart, PCI presently, former Robbins Gioia, Information System Security Officer (ISSO), Former EESOH-MIS Systems Team member Lead co-worker, adydja@r.postjobfree.com, 530-***-****, adydja@r.postjobfree.com

Sharae Race, Robbins Gioia, Information System Security Officer (ISSO), Former EESOH-MIS Systems Team member co-worker, 334-***-****, adydja@r.postjobfree.com

John Schramm, Jacob’s Technology, F-35 Deputy Operations Manager, Office of the CIO, Eglin AFB, Florida 32542, 850-***-****, adydja@r.postjobfree.com

Eric Lettner, HX5, NAS Hospital Network Support, Pensacola, Florida 32506 adydja@r.postjobfree.com, 850-***-****

Matt Hale, Secure Mission Solutions, a Parsons Company, Maxwell Gunter AFB, Former site lead for Medical Enterprise Service Desk (MESD),2457 Aviation Ave #200, North Charleston, SC 29406 adydja@r.postjobfree.com, 334-***-****, 843-***-****, adydja@r.postjobfree.com

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