Michael Blose, MCSE, MCITP, MCP, MCSA

Boynton Beach, FL 571 - 447 - 8492 adydha@r.postjobfree.com

Results-driven professional and veteran with over 20 years of experience providing comprehensive information technology leadership and oversight to maximize institutional reach, efficiency, and end-user experiences. Adept at requirements gathering, personnel oversight and training, issue resolution, and project management. Collaborative and engaging, with a proven track record of promoting the creation and inclusion of essential process and continuous improvement initiatives to enhance business and technical processes without sacrificing the privacy and security of information.

Professional Experience

Aspirion Delray Beach, FL

Senior Engineering Manager, IT Operations August 2021 - Present

●Direct a 6-person IT operations department and managed daily workflows across the organization’s infrastructure to enhance the effectiveness of all technologies present

●Spearhead IT integration post acquisition, coordinating all strategic planning and information transfer without sacrificing gaps in information integrity or security

●Manage a PC lifecycle program from inception to implementation in addition to leading the inclusion of standard PC offerings, ensuring that contemporary technology advancements are incorporated across the enterprise

●Perform all requirements gathering and analysis to create an integrate process and continuous improvements across workflows and operating frameworks, including but not limited to ITSM process improvements and CAB implementation

●Direct the organization’s end-user support/service desk as well as engineering and operations, confirming that end-users received prompt resolutions for a myriad of issues in addition to minimizing future issue occurrence

●Promote the inclusion of modern Enterprise VPN and SFTP infrastructures as well as ServiceNow, communicating information to the appropriate internal personnel and to end users to ensure that all technical resources are utilized to the maximum capacity

●Ensure high levels of quality assurance across the organization’s managed service providers in addition to training end-users concerning programs and technical products/advancements present

Personal Sabbatical September 2020 - August 2021 (Home Renovation)

AAMC Washington D.C.

Manager, Microsoft Infrastructure Engineering and Operations November 2016 - September 2020

●Actualized perfect engagement survey results from 6 direct reports throughout two consecutive survey cycles for providing proactive mentorship and collaborative opportunities

●Managed the transformation of over 100 Windows Server 2008 systems before the January 2020 Microsoft end-of-life and support expiration date, ensuring that all project deliverables were performed on time and within budget

●Led the implementation of Microsoft 365 across the enterprise, including Windows 10, Office 365, and Enterprise Mobility and Security, directing the year-long project in addition to ensuring information security

●Directed the upgrade of Active Directory domains and Forests from Windows 2008R2 to 2019, performing all requirements gathering and strategic planning in addition to managing the email modernization project (implementing Cisco CES and mobile email solutions

●Oversaw all operations and workflows within the #-person Microsoft Infrastructure Engineering and Operations team, maximizing the availability and ease-of-access of Microsoft, Office 365, Active Directory, Azure, and AWS infrastructures

ATOS Gaithersburg, MD

Information Technology Manager June 2016 - November 2016

●Directed a 25-person end-user computing engineering team, serving as a contractor for Marriott, performing workflow and data analysis to ensure the on time and within budget performance of institutional deliverables

●Managed a global Windows 10 upgrade, supporting 90K Windows PCs and point of sale devices so that over 3K Windows applications were compatible, upgraded, and re-packaged appropriately

●Supported over 100K Windows and Mac endpoints within the institution, maximizing usability of all products and IT services

●Promoted the development and inclusion of both process and continuous improvement initiatives that aligned with institutional deliverables and client experiences

Living Social (defunct) Washington D.C.

Senior Manager of Corporate Information Technology September 2015 - May 2016

●Recognized as a key personnel throughout three-month Deloitte Microsoft licensing audit after the cancellation of a multi-year enterprise licensing environment, managing corporate IT’s involvement in annual PCI audits to actualize Level 1 compliance

●Provided solutions architecture expertise and ensured that 250 developer MacBooks were secure under management, including but not limited to Antivirus, password policies, screen lockout policies for inactivity, firewalls, and encryption

●Directed upgrades, including but not limited Mac OS X El Captain, Windows 10, and Windows Server 2012 Active Directory upgrades, performing all requirements gathering and testing

●Reduced AV conferencing spend by over 50% through the assessment and consolidation 8 platforms to relevant solutions that were compliant with necessary regulations and standards

●Oversaw front-to-back direction across IT initiatives in addition to # of serve and desktop infrastructures for 900 worldwide employees and technical end-users

Additional Experience

IT Infrastructure & Data Center Manager RR Donnelley

Senior Information Technology Manager Asurion

Core Competencies

Auditing, Project Management, IT Infrastructure & Leadership, Third Party Vendor Management, Cybersecurity, Program Management, Personnel Oversight & Training, Auditing, Budgeting, Personnel Recruitment, Regulatory Compliance, Strategic Planning, End-User Experience, Diagnostics & Troubleshooting, Issue Resolution, Engineering, Workflow & Operations Management, Process & Continuous Improvements

Technical Proficiencies

ITSM/ITIL, Cloud, MS/Linux Servers, Microsoft Active Directory, Windows, Azure, Microsoft Exchange, Microsoft SQL, SCCM, Microsoft Office 365, Intune, EMS, Citrix XenApp, XenDesktop, Storage, VMWare, Datacenter, Amazon AWS, Server & Desktop Virtualization, DaaS, IaaS, PaaS, SaaS, System Monitoring, Apple MacOS, VPN, CAB

Education/Certifications

Various Microsoft Certifications

What Was Obtained, University of Maryland College Park

What Was Obtained, The United States Navy

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