JS

Jose Sanchez

Professional Summary

Versatile Repair Tech with talents in performing regular

upgrades, troubleshooting system failures and repairing Electronic equipment. Excellent problem-solving and analytical skills with the ability to manage several different tasks at once.

Work History

Cell Doctor - Repair Technician

MCALLEN, United States

TELETECH - Reporting

MCALLEN, Texas

Atento - Technical Support Representative

Pharr, Texas

adydh1@r.postjobfree.com

956-***-****

2901 W Hwy 83 Lot 75, MCALLEN,

TX 78501

Skills

Education

SCI

Pharr, TX

Some College (No Degree):

Accounting Technology And

Bookkeeping

Mchi

McAllen, TX

High School Diploma

Assessed operating conditions and adjusted settings to maximize performance and equipment longevity

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Dismantled machines and equipment to remove defective parts

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Conducted repairs on Cell phone and Computers

equipment, typically returning machines and tools to functionality within 24Hr

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Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair

recommendations

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Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality

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Automated multiple reporting tasks through creation of reporting tools

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Improved existing reporting by researching data sources, compiling data and designing output

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Identified and reported variances between employee time sheets and employee transaction reports from time

management system

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Produced quality reports formatted in compliance with data quality standards

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Configured hardware, devices and software to set up work stations for employees

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Assisted customers with product selection based on stated needs, proposed use and budget

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Managed customers' expectations of support and

technology functionality

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Equipment maintenance

proficiency

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● Mechanical skills

● System backups

● Troubleshooting

● Configuration management

● Email management software

Excellent problem-solving

abilities

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● System upgrades

● Network maintenance

● Hardware documentation

● Data backup and retrieval

● Computer programming

Hardware and software

installation

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● Technical support

● Soldering and wiring

● Installation

● Hardware diagnostics

● Microsoft Office

Google IT Support cert.

Working on Comptia A+ cert.

Contact this candidate