Technical Support It
Resume:
JS
Jose Sanchez
Professional Summary
Versatile Repair Tech with talents in performing regular
upgrades, troubleshooting system failures and repairing Electronic equipment. Excellent problem-solving and analytical skills with the ability to manage several different tasks at once.
Work History
Cell Doctor - Repair Technician
MCALLEN, United States
TELETECH - Reporting
MCALLEN, Texas
Atento - Technical Support Representative
Pharr, Texas
**************@*****.***
2901 W Hwy 83 Lot 75, MCALLEN,
TX 78501
Skills
Education
SCI
Pharr, TX
Some College (No Degree):
Accounting Technology And
Bookkeeping
Mchi
McAllen, TX
High School Diploma
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
●
Dismantled machines and equipment to remove defective parts
●
Conducted repairs on Cell phone and Computers
equipment, typically returning machines and tools to functionality within 24Hr
●
Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair
recommendations
●
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
●
Automated multiple reporting tasks through creation of reporting tools
●
Improved existing reporting by researching data sources, compiling data and designing output
●
Identified and reported variances between employee time sheets and employee transaction reports from time
management system
●
Produced quality reports formatted in compliance with data quality standards
●
Configured hardware, devices and software to set up work stations for employees
●
Assisted customers with product selection based on stated needs, proposed use and budget
●
Managed customers' expectations of support and
technology functionality
●
Equipment maintenance
proficiency
●
● Mechanical skills
● System backups
● Troubleshooting
● Configuration management
● Email management software
Excellent problem-solving
abilities
●
● System upgrades
● Network maintenance
● Hardware documentation
● Data backup and retrieval
● Computer programming
Hardware and software
installation
●
● Technical support
● Soldering and wiring
● Installation
● Hardware diagnostics
● Microsoft Office
Google IT Support cert.
Working on Comptia A+ cert.
Contact this candidate