Alana Metcalf

Marketing Rep & Family Service Counselor

Chattanooga, TN 37407

adydfa@r.postjobfree.com

+1-423-***-****

I have worked in the customer service field for over 20 years. I am a very hard worker, enjoy working with people, and work great independently & with others. I graduated and also took a one year college course in Business Management.

Work Experience

Caregiver / Facility Manager

Mary & Martha's Personal Care Home - Rossville, GA March 2016 to Present

Responsibilities

Assist with showering, clothing, grooming, turning in bed and keeping rooms cleaned. Accomplishments

I love caring for the elderly, I have a lot of compassion for them and I treat them just like they are my own family, I feel its a very rewarding job caring for them. I am CPR/First Aid Certified

Marketing Rep & Family Service Counselor

Lakewood Memory Gardens South - Rossville, GA

July 2010 to January 2016

Duties: Calling on people and setting appointments to sale them cemetery property. Reason for leaving: Was terminated because I did not have enough FMLA days to cover my six weeks of physical therapy.

Date started: 07/12/2010 Date ended: January 2016

WHITWORTH CONTRACTORS

1905 E. 32ND STREET

CHATTANOOGA, TN. 37406

423-***-****

SUPERVISOR: MR JAMES R. WHITWORTH

CUSTOMER SERVICE REPRESENTATIVE

ADVERTISING OUR COMPANY AND THE SPECIALS WE HAD GOING September 1996 to December 2010

DUTIES: CALLED B2B ADVERTISING OUR COMPANY AND THE SPECIALS WE HAD GOING, ALSO CALLED ON EXISTING ACCOUNT THAT I HAD DEVELOPED, ALSO DID FILING, ACCOUNTS RECEIVABLE, MAILING OF FLYERS TO BUSINESSES. TYPED UP ALL PROPOSALS.

REASON FOR LEAVING: OWNER RETIRED AND SOLD OUT BUSINESS CUSTOMER SERVICE REPRESENTATIVE

A&A BUSINESS SYSTEMS - Chattanooga, TN

June 1990 to August 1996

DUTIES: COLD CALLED B2B TO DEVELOP CLIENTS, AND TO SELL OUR SHARP BRAND COPIER AND FAX EQUIPMENT THAT WE CARRIED, I ALSO CALLED ON EXISTING CUSTOMERS THAT I HAD ALREADY DEVELOPED TO MAKE SURE THEIR NEEDS WITH CURRENT EQUIPMENT WERE BEING MET AND THAT THEY HAD NO FURTHER NEEDS AT THAT TIME.

REASON FOR LEAVING: COMPANY WENT OUT OF BUSINESS, WAS NOT TOLD WHY THEY WERE GOING OUT BUT I WAS TOLD LATER ON THAT IT WAS BELIEVED TO BE BECAUSE OF BANKRUPT. Production inspection

Turnbull Cone Company - Chattanooga, TN

April 1982 to August 1983

ran production line, packing, inspection for bad cones Education

BUSINESS MANAGEMENT

EDMONDSON JR COLLEGE

1983 to 1984

EAST RIDGE HIGH SCHOOL

1982

Skills

• Caregiving

• Assisted living

• Dementia care

• Senior care

• Alzheimer's care

• Hospice care

• Memory care

• Direct support

Additional Information

I HAVE BEEN IN CUSTOMER SERVICE CUSTOMER SERVICE AND THE TELEMARKETING FILED FOR OVER 20 YEARS I FEEL THAT IM A VERY QUALIFIED CANDIDATE FOR THE POSITION OF CUSTOMER SERVICE OR MARKETNG, I HAVE WORKED ALSO IN THE WORK AT HOME POSTION AND I REALLY ENJOY PEOPLE AND TALKING WITH THEM. I BELIEVE THAT BUILDING A REALTIONSHIP WITH CUSTOMERS AND CLIENTS IS THE UPMOST IMPORTANT FACTOR AND THAT IS MY GOAL IN DEALING WITH CLIENTS. PROFESSIONAL SKILLS: HAVE ALL KNOWLEDGE OF COMPUTERS AND MICROSOFT SOFTWARE. AND ALL BASIC OFFICE EQUIPMENT, I HAVE EXPERIENCE WITH MSOFFICE, TELEMAGIC AND SALES FORCE SOFTWARE AND ALSO XLITE, I HAVE WORKED THE POSTION OF "WORK@HOME" FOR OVER 10 YEARS, I HAVE BUILT RELATIONS WITH THE HIGH END EXCUTIVES IN A LOT OF COMPANIES THAT I HAVE DEALT WITH, I HAVE GREAT COMMUNICATION SKILLS DEALING WITH CUSTOMERS AND CLIENTS. I RECEIVED TOP SALES REPRESENTATIVE OF THE YEAR AWARD TWO CONSECUTIVE YEARS.

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