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Customer Service Support Specialist

Location:
Irving, TX
Posted:
July 18, 2023

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Resume:

HENRY E. ROLLINS

P.O. Box ****** Irving, Texas **016

972-***-**** (H) 214-***-**** (C)

adydd6@r.postjobfree.com

SUMMARY

Professional with strong ability to process large volumes with a high accuracy rate while working in a time critical environment. Strengths in leadership, supervising, and coaching others to produce results.

PROFESSIONAL EXPERIENCE

Smartrise Engineering

Irving, Texas Small Parts Team Lead 05/201*-******

Responsible for leading a team of three people for the purpose of shipping out Elevator parts.

Making all customer orders are correctly processed for shipping. To include making sure all parts

Match the sales order pick list by each line, type of part and quantity. Programming what is known

As SRU boards for Hydro, fracyion, and C4 Controllers. Processing RMA’s for customer warranty

Returns. Coordinating with sales, and customer service to insure all instructions, addresses, and contact

Name and number are in the system correctly before they are enterd in to ship.

Working with the parts department to insure all necessary parts are available or placed on order to

Regain stock. And lastly commucating with the purchasing department on an ETA on when certain

Parts will be coming in from the supplier.

Elliott Electric Supply

Farmers Branch, Texas Receiving Associate 04/2016 – 09/2018

Responsible for the efficient and accurate receiving and stocking of material into the Regional Distribution Center. Responsible for performing all warehouse responsibilities in a safe and orderly fashion.

Receive inventory coming into the building by vendors, customers, or other locations accurately and promptly, notating any and all damages on the Bill of Lading.

Verify part number as well as the quantity and description of inventory received by checking merchandise against the Packing Slip.

Examine incoming shipments and appropriately report/record any damages or discrepancies on Packing Slip and Receiving Exception Report.

Stock material in proper bin locations, marking all overstock box(es)/pallet(s) with item and quantity so inventory is easily identified from the floor.

Equipment used a Handheld scanner for receiving and stocking all parts to and from the location.

Used a forklift or reach truck to place palletized items on racks.

Rockwell Medical Inc.

Grapevine, Texas Production Supervisor 08/2015 – 04/2016

Responsible for making sure all pharmaceutical products are made according to FDA standards.

Making sure all SOP (standard operating procedures) are being followed.

Supervising a total of 10 people in the liquid product. Ensuring that all documents are correct to standard.

Ensuring that all personnel is following safety rules and good housekeeping standards.

Provide training for all employees. Monitoring workflow to ensure time management.

Keeping up with personnel records, coaching, discipline, and making sure all company policy and procedures are being followed.

Responsible for keeping up with employee hours on ADP payroll systems. Responsibilities also include hiring and firing of personnel.

Attended all management meetings held by the plant manager. Working directly with the planning manager and other supervisors to produce production schedules on a weekly basis for customer demands.

Neovia Logistics Services, LLC Grapevine, Texas NOS Coordinator 09/2012 - 02/2015

Utilize NOS methodology to improve process efficiency. Process Champion for validating and coordinating adherence to standard work.

Developed, maintained and communicated NOS metrics to team members, leadership, responsible for maintaining multiple metrics board within the facility.sponsible for the training of new hires coming into the facility and provide additional refresher training.

Delivered and reinforce effective NOS and Safety training and development within the facility.

Lead NOS initiatives in the facility and support leadership team in proactively managing and addressing NOS issues for our customers.

Henry E Rollins Page 2

Steelcase Incorporated

Grand Prairie, Texas Zone Leader 01/2000 – 05/2011

Established, maintained and improved standardized work to maintain flow at takt time, kanban and supermarket systems (pull) and shipping processes. Responsible for 6 employees, cost, speed, and quality.

Make recommendations for policy, process, and procedure enhancements based on operators’ suggestions.

Maintain production at takt time, monitor production cycle by cycle, record production hour by hour, track reasons for misses and respond.

Responsible for training operators for proficiency to perform different job functions in a rotation pattern.

Responsible for maintaining coaching forms and Zone Leader notes to support employee rewards, recognition, and individual performance.

Responsible for organization and general operations by holding daily group startup meetings, ensure compliance with all safety standards and maintained visual controls for processes and materials.

Material Handler 11/1988 – 01/2000

Responsible for manual and clerical duties related to shipping, receiving, inspecting, storing, issuing and delivering a variety of materials, equipment, and supplies.

Responsible for counting, weighing incoming or outgoing items to compare information and variety against bills of lading invoices, orders, and other records.

Examines incoming shipments for damages or shortages and corresponds with shipper to rectify.

Determine method of shipment utilizing shipping procedures, routes, and rates. Prepares item for shipping and necessary shipping forms.

Operates material handling equipment such as forklifts, pallet jacks, hand trucks, and dollies to move stock and reorganize storage area.

Provided on the job training to lower level employees and resolved problems utilizing knowledge of shipping, receiving, and stock procedures. Also worked all assembly lines to include tables, chairs, table bases, and cabinet.

Used air tools such as screw guns, air hammers, rubber hammers, routers, chisels, air staplers, and drills.

EDUCATION

Franklin D. Roosevelt High School – 06/1978

CERTIFICATIONS

North Lake College – 06/2011 to 08//2012

Business Office Support Specialist – 03/2011 to 9/2011

Windows Server 8 Network Infrastructure Configuration – 10/2011

CISO Exploration (1,2,2,4) 8/2012

CERTIFICATIONS on the job

Yellow Belt Trained 9/2013

Green Belt Trained 3/2014

MILITARY SERVICE: U.S. ARMY RETIRED STAFF SERGEANT – 06/1978 – 05/1999



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