Robert Thompson

* ****** **. *** #* • Winthrop, MA 02152 • 617-***-**** • adyd9b@r.postjobfree.com

Skills

●Software: Proficient in Microsoft Configuration Manager; Intune; Jamf; Office; Sharepoint; Windows Operating Systems 10 and Windows 11; Windows Defender; Windows Firewall; Atlassian Confluence; Jira; Android; Apple iOS

●Hardware: Able to assemble and disassemble computers, install and swap hardware components, install and hook up audio/visual equipment, partition and format hard drives and defragment disk drives

●Networking: Knowledgeable in running cables, troubleshooting connections, and connecting cat5 and cable hardware

Experience

Eastern Bank Boston, MA

Information Technology Technician II May 2017- September 2022

●Closed 10 - 15 cases on average per day by troubleshooting with our users

●Wrote around 30 pages of troubleshooting documentation to save coworkers time with similar issues

●Managed our computer updates and software updates using Microsoft Intune

●Used Jamf to manage around 30 MacOs devices to keep them updated

●Helped around 20 users a month that had Android devices to keep them updated

Wellington Management Company Boston, MA

Quality Assurance Consultant January 2015 – July 2016

●Wrote 87 test cases for a new business process management application that used the Appian framework resulting in quicker bug reporting, faster updates, and more efficiency.

●Manually tested up to 15 different programs per session using the HP Application Lifecycle Management application resulting in fewer bugs and more efficient performance

●Supported the Disaster Recovery team resulting in development of more efficient recovery processes

●Supported iOS beta team with testing and writing test cases for 23 internal mobile applications

Burbine General Contracting Winthrop, MA

Apprentice Contractor June 2010 – July 2015

●Remodeled four kitchens monthly at a large apartment building resulting in a 20% increase in rent prices

●Constructed about four exterior decks a year for private home owners resulting in higher home appraisals

●Identified lower-cost material suppliers through field visits, resulting in an average of 15% savings per year

Department of Conservation and Recreation Winthrop, MA

Summer Worker June 2008 – August 2010

●Oversaw two lifeguards’ work schedules daily, resulting in zero accidents on the beach two years in a row

●Handled general maintenance and cleaning of Winthrop Beach and the Beach House facilities daily, resulting in a clean and healthy work environment for my colleagues and beachgoers

Education

Year Up / Cambridge College Boston, MA

Information Technology Training September 2014 – July 2015

●Year Up is a one-year career-development program comprised of college-level courses, professional training, and a six-month professional internship in Information Technology

●Enrolled in the Information Technology track; prepared for a Tier 1 technician or helpdesk role

●Earned 24 college credits towards a Bachelor of Science in partnership with Cambridge College

●Relevant courses include: desktop support, IT helpdesk, computer networking, business writing, professional skills, software installation, quality assurance, and customer service