Madison, NJ ***** 973-***-**** adyd8k@r.postjobfree.com

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JOI HAGENS

PROFESSIONAL SUMMARY

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

SKILLS

Measuring and Recording Vital Signs

Medication Uses, Routes, and Forms

Electrocardiographic Rhythm Recognition

Phlebotomy

Infection Control

Urinalysis

Administrative Intradermal Injection of PPD

Emergency Procedures and First Aid

Administration Special Collections and Point of Care Testing

Physical Examinations

WORK HISTORY

PATIENT SERVICE REPRESENTATIVE (PSR) - DERMATOLOGY 08/2021 to Current

SUMMIT HEALTH GROUP, Florham Park, NJ

Proved successful working within tight deadlines at a fast-paced environment.

Self-motivated, with a strong sense of personal responsibility.

Performed clerical tasks managing high volume calls, appointments, and checking out patients.

Printing and gathering assessment charts for the Doctors.

Responsible for sending case reports to nurses for medication refills

Notified the appropriate personnel for cases that needed immediate attention.

MEDICAL RECEPTIONIST 09/2015 to 08/2021

MORRISTOWN OB/GYN, Morristown, NJ

Managed high volume calls, messaging, and scheduling of appointments which included telehealth and virtual calls for Doctors and Nurse Practitioners

Monitored schedules for next work day and confirmed all patient appointments.

Performed Patients Check In/Check Out and Taking Insurance

Responsible for patients or pharmacy prescriptions and wrote scripts for Mammograms and Ultra Sounds

Collection of payments (cash, checks or credit cards)

Responsible for end of day close out which included, counting cash and confirming/matching credit card machine amounts.

ADMINISTRATIVE ASSISTANT 09/2011 to 08/2015

BETHEL A.M.E CHURCH, Madison, NJ

Performed Clerical Tasks and Front Desk duties.

Utilized multiple forms of communication while working with church members and personnel in an excellent and efficient manner.

Prepared letters and memos and other needed documentation.

Typed weekly bulletins for church services and events.

ADMINISTRATIVE, CLERICAL ASSISTANT/CONTRACTOR 06/2011 to 08/2011

PFIZER PHARMACEUTICALS, Peapack, NJ

Import/Export Logistics, Americas Market Logistics Department.

Responsible for converting data from spreadsheets into trade collaborator updating product information.

Performed importing logistics and customs operation data entry.

Queried for IOR, product number, and product description to ensure information was current.

Scanned certificates and input into product database

Researched product information in vendor referral and expeditors websites to fulfill product

SR. ADMINISTRATIVE ASSISTANT/CONTRACTOR 01/2010 to 05/2010

BAYER HEALTHCARE PHARMACEUTICALS, Wayne, NJ

Worked in Women's Health as part of the Mirena team.

Managed daily office operations and maintenance of equipment. Liaised with vendors to order and maintain inventory of office supplies.

Performed clerical tasks such as; maintaining executive calendars, coordinating internal and external meetings, setting up interviews, monitoring phone coverage, maintaining file system, and ordering of department supplies.

Created Power-Point presentations, Excel spreadsheets, and Expense reports.

Booked business related travel for both domestic & international.

SR. ADMINISTRATIVE ASSISTANT/CONTRACTOR 08/2009 to 12/2009

SCHERING PLOUGH, Hematology Clinical Research, Kenilworth, NJ

Managed daily office operations and maintenance of equipment, maintaining accurate business records.

Performed clerical tasks such as phone coverage, restocking and ordering of office supplies, expense reports, filing, coping.

Mass mail merges of protocols, IB's, and sent letters to research firms

SR. ADMINISTRATIVE ASSISTANT/ CONTRACTOR 09/2007 to 08/2008

BAYER HEALTHCARE PHARMACEUTICALS, Wayne, NJ

Managed daily office operations and maintenance of equipment. Liaised with vendors to order and maintain inventory of office supplies.

Performed clerical tasks such as; maintaining executive calendars, coordinating internal and external meetings, setting up interviews, monitoring phone coverage, maintaining file system, and ordering of department supplies.

Created Power-Point presentations, Excel spreadsheets, and Expense reports.

Booked business related travel for both domestic & international.

SR. ADMINISTRATIVE ASSISTANT 10/2003 to 08/2007

NOVARTIS PHARMACEUTICALS, Parsippany, NJ

OTC Marketing - Smoking Cession - NRT, Voltaren, Initiative Management, Administrative Assistant - Oncology Clinical Business Unit

Supported Director, Sales Planning Managers, as well as Associate Director of Trade Marketing with all needs.

(OPRC) Oncology Protocol

Assisted with the Review Committee. (drug clinical trials)

Managed phones, meetings, and calendars.

Maintained daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

ADMINISTRATIVE ASSISTANT/CONTRACTOR 09/2001 to 12/2002

PFIZER PHARMACEUTICALS, Morris Plains, NJ

Data Entry - Loaded specific information from Procurement Orders into Consumer Healthcare Asset Management

System (CAMS) - Maintained Asset Management System Program, expense reports, and scheduled meetings.

Provided customer service to clients.

Prepared and maintained daily office operations of equipment and monitored accurate records for all business supplies.

Created databases and spreadsheets to improve inventory management and reporting with accuracy.

ADMINISTRATIVE ASSISTANT 01/1980 to 01/1999

BELL LABS, AT&T, LUCENT TECHNOLOGIES, Whippany, NJ

Government Security – Top Secret Clearance

Performed Administrative Assistant Duties

Word Processing

ADMINISTRATIVE ASSISTANT 01/1971 to 01/1980

EXXON RESEARCH AND ENGINEERING COMPANY, Florham Park, NJ

Mailroom Administrative Assistant

EDUCATION

Online Course, Online

Certified Legal Secretary

Anthem Institute, Parsippany, NJ

Medical Billing And Coding

3.5 GPA

Chubb Institute, Parsippany, NJ

Word Specialist

Centenary University, Hackettstown, NJ

Some College (No Degree), Liberal Arts And General Studies

Ace HealthCare Training Institute, Dover, NJ

Certified Clinical Medical Assistant, Health Care, 01/2023

CERTIFICATIONS

Certified in Microsoft Office Training

Certificate of Completion Certificates: Pfizer Logistics Import Basics, Import Documentation Requirements, Import Valuation Import Scenarios, Pfizer Import Auditing and Compliance

Certified Phlebotomy Technician

Certified EKG Technician

Certified Clinical Medical Assistant

Certified CPR/BLS/AED

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