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Office Assistant Customer Service

Location:
Islamabad, Islamabad Capital Territory, Pakistan
Salary:
20 $ per hour
Posted:
July 19, 2023

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Resume:

Curriculum Vitae

PERSONAL INFORMATION

Name: Lubna Hanif

Email: adyd02@r.postjobfree.com

Telephone: +923**-*******

Permanent Address: House# 48, Lane 7, Shah Faisal Colony Old Airport Road, Islamabad

Place of Birth: Peshawar

Gender: Female

NIC: 61101-9251061-0

Objective

To secure a position in an institute, this makes the best use of my skills and provides opportunities for professional grooming.

A little about me

I am Hard worker confident in work and Quick Learner I am a laid back cheerful person with an eye for detail. I am always up for new challenges and have good communication skills.

EDUCATIONAL BACKGROUND

MA (Education) From Preston University.

2016

B.A From University of Peshawar.

Session 2001. ( Law, Political Science)

Part Time Job “ Work From Home”

English /Urdu /Punjabi / Pashto Interpreter

Worked six months for Westerneast Communication Services as English to Urdu and Punjabi Interpreter.

June 2021 to December 2021.

United Business System, Peshawar

LOCATION: Stadium Road, Peshawar cantt: Peshawar.

DURATION: (Four Years)

Logistics

●Organize for the purchase and delivery of goods to support the office and its work.

●Receive and distribute goods in a professional manner (count goods in and out, make sure that paperwork is complete).

●Oversee the stores.

●Ensure that all logistics and stores paper work is properly completed and stored (e.g. delivery notes, stock cards).

●Provide support to the office in all other logistics matters.

●Manage the Storekeeper/Office Assistant.

A) Finance

●Maintain cashbooks and accounts records.

●Make payments, including preparing payment vouchers.

●Receive cash, including preparing receipt vouchers.

●Prepare monthly payroll and salary payments.

●Prepare month end cashbook.

B) Manage the petty cash:

●Ensure that supporting documents/signatures are valid.

●Prepare petty cash vouchers.

●Be responsible for petty cash held in the office.

●Prepare Petty Cash Form, and request additional cash as necessary.

Jaffer Brothers (Pvt.) Ltd,

LOCATION: Stadium Road, Peshawar cantt: Peshawar.

DURATION: (Four Years)

Works Controller

●answer calls and respond to emails

●handle customer inquiries both telephonically and by email

●research required information using available resources

●manage and resolve customer complaints

●provide customers with product and service information

●enter new customer information into system

●update existing customer information

●process orders, forms and applications

●follow up customer calls where necessary

●document all call information according to standard operating procedures

●complete call logs

●produce call reports

Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills,, Problem Solving.

Logistics

●Organise for the purchase and delivery of goods to support the office and its work.

●Receive and distribute goods in a professional manner (count goods in and out, make sure that paperwork is complete).

●Oversee the stores.

●Ensure that all logistics and stores paper work is properly completed and stored (e.g. delivery notes, stock cards).

●Prepare paperwork for all international imports (e.g. tax exemption, landing permission).

●Provide support to the office in all other logistics matters.

●Manage the Storekeeper/Office Assistant.

A) Finance

●Maintain cashbooks and accounts records.

●Make payments, including preparing payment vouchers.

●Receive cash, including preparing receipt vouchers.

●Maintain float, loan and advances registers.

●Prepare monthly payroll and salary payments.

●Prepare month end cashbook.

B) Manage the petty cash:

●Ensure that supporting documents/signatures are valid.

●Prepare petty cash vouchers.

●Be responsible for petty cash held in the office.

●Prepare Petty Cash Form, and request additional cash as necessary.

●Carry out cash count every two weeks.

Extra Qualification

●Montessori Diploma (1 year London Montessori)

●English Language Diploma (5 months NUML Islamabad)

●English Language Certificate (5 weeks NUML, Islamabad)

●English Language certificate ( 6 months Domino English RWP)

●Beautician Professional Course 6 months

COMPUTER SKILLS:

Ms Word, Ms-Excel, Ms Power Point.



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