JEANNINE FENN

Chicago, IL ***** 773-***-**** adyczy@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional adept at cultivating and maintaining relationships within organizations

Successfully collected more than $3,000,000 from insurance companies by following up with third party affiliates, offering timely responses and providing documentation to support the account

Able to effectively analyze loss reports to identify avenues and methods to increase revenue while minimizing future losses

Prioritize and organize tasks to accomplish departmental and company goals

Perform targeted collections and recovered up to $1 millions

Revenue Cycle Management, Account Management, Accurate insurance claims processor

Serve as a resource in assisting clients and families with obtaining community assistance by referring them to proper resources

As a report writer, possesses great attention to detail to ensure accuracy of information shared with various departments and agencies

Proficient in Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Insurance Coordinator Alliant Credit Union

2018 – Present

Responsible for monitoring the workflow and schedule of servicing members to ensure timely and efficient service is offered and provided

Supervise and train staff to recover revenue from third party affiliates such as commercial insurance companies as well as automobile and recreational vehicle dealerships.

Monitor workflow to ensure the accurate and efficient operation of computer systems, payment posting systems which are used to process all ACH transactions

Verify and supervise the maintenance of equipment that is used on a daily basis

Gather and organize case files that are utilized for call collaborations between internal and external credit union members and business partners.

Gather and transmit information to Third Party Affiliates, Border Patrol, Law Enforcement as well as interdepartmental agencies

Process and set up installment plan for outstanding deficient account balances

Claims Associate Capital One

2013 – 2017

Coordinated the insurance companies’ adjusters to ensure proper and timely handling of payment

After all conditions were met, ensured that titles were released to proper authorities

Saved the company $750,000 by tracking and processing pending authorizations to ensure timely and accurate resolution to avoid loss of revenue

Resolved conflicts and negotiated mutual agreements between parties of escalated accounts

Validated lien placements on collateral when unable to secure payments from insurance providers and commercial dealerships

Gathered supporting documents and case files to offer process improvements and feedback (to Senior management, insurance providers and business partners

Monitored reports to identify claims and issues; Worked with adjusters to resolve problems and issues

Trained new employees to assist in the development of a sister site

EDUCATION:

Triton College General Studies

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