Customer Service Associate

Mary Bright

330-***-**** **********@*****.***

Position

Customer Service Associate / Sales

Skills & Abilities

SALES

·Extensive and varied sales in retail. Excellent customer service and money handling skills. Proficient in using computer, cash register, fax, copier, printers, and microfiche. Retired with 25 years of customer service, claims and collection experience at Rubbermaid/Newell Rubbermaid in Wooster and Fairlawn.

COMMUNICATION

·Ability to problem solve creatively. Good listening skills. Excellent written and verbal communication skills.

LEADERSHIP

·Served on District Women’s Ministry Council. Co-leader of local Church Women’s Ministry. Leader of TOPS Weight Loss Group in Wooster. Secretary at church.

Pertinent Work Experience

RelaDyne LLC

Customer Service from November 2022 – June 2023

Answered phone calls, did direct sales, processed paperwork, greeted customers in a business manner. Processed credit card sales. Entered orders taken over the phone and by email.

Rubbermaid/Newell Rubbermaid

Customer/Consumer Service, Claims, Collections - November 1988-April 2013

Answered phones, processed orders from phone calls, EDI, and emails. I had the top 5 grocery accounts and Target before retiring in 2013. I tracked shipments, got proof of deliveries, and worked hand in hand with the sales team.

Education

HS DIPLOMA JUNE 1971 WOOSTER HIGH SCHOOL

Microsoft word and excel classes provided by Rubbermaid.