Customer Service Representative

RR Raul J. Rojas

Chicago, IL ***** 312-***-****

*********************@*****.***

PROFESSIONAL

SUMMARY

A goal-oriented, highly motivated worker, and a unique ability to focus on high-quality customer service without ignoring the emotions of any potential or current customer.

SKILLS Strong communication skills.

Able to multitask and adapt to

changes for best work results.

Technical proficiency and willing

to learn with positive attitude.

Time management

Product knowledge

Problem-solving

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE / PAYMENT 08/2015 to 08/2022 DEPARTME

Lincoln Auto Insurance Agency Chicago, IL

Answered constant flow of customer calls with minimal wait times. Minimum 150 calls handled per shift

Processed customer service orders promptly to increase customer satisfaction.

Followed up with customers about resolved issues to maintain high standards of customer service.

Knowledge of payment systems

Understanding financial terms, such as chargebacks, refunds, fees, and reconciliation.

Knowledge of fraud detection techniques, understanding red flags, and implementing appropriate security measures to protect against fraudulent transactions.

ASSISTANT 08/2015 to 08/2022

Lincoln Auto Insurance Agency Chicago, IL

Pick up and sort mail for each department

Handle companies VPs request

Help with special projects

Reviewed and edited documents for accuracy, grammar and clarity Organized resources, records and personnel to accomplish aggressive targets

Completed daily logs for management review

CUSTOMER SERVICE REPRESENTATIVE 08/2014 to 01/2015 SMX Staff Management Chicago, IL

Clerical data entry

Organized and professional when processing calls

Provided knowledge based information to workers/applicants Handled confidential information (drug tests, backgrounds, W-2's, employee information)

Assisted manager with payroll for client site in Puerto Rico Responded to customer requests for products, services, and company information

Analyzed customer service trends to discover areas of opportunity and provide feedback to management

EDUCATION Some College (No Degree)

Harold Washington College, Chicago, IL

Ellen H. Richards Career Academy, Chicago, IL 2012

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