Tristen Williams

503-***-**** adyczn@r.postjobfree.com Cerritos, CA 90703

SUMMARY

Personable and dedicated customer service representative with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and customers. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. I am articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. SKILLS/TRAINING

• Salesforce

• Opera

• Aloha

• Microsoft Office, Word, Excel

• Micros

EXPERIENCE

Member Service Agent, Soho House Chicago, Chicago, IL July 2019-October 2022

• Answers a high volume of daily phone calls to resolve any/all customer issues.

• Upholds privacy and security requirements established by Soho's regulatory agencies.

• Fields customer complaints and queries, fast-tracking them for problem resolution.

• Provides excellent services for customers by following up on issues, promptly and efficiently.

• Maintains weekly inventory reports, hotel occupancy and competing hotel rate reports for management based on data from various sources.

• Keeps detailed records of customer accounts, including actions taken, issues resolved and preferential information.

• Capitalizes on opportunities to enhance customer experiences and bring in repeat business. Head Bartender, Birds Nest Bar, Chicago, IL November 2014-January 2020

• Managed closing duties, including restocking items and reconciliation of the cash drawer.

• Delegated tasks to team members to optimize productivity.

• Greeted new customers, answered initial questions, and promptly filled drink orders.

• Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits

• Provided friendly and courteous service to all guests. Reservations Agent, Soho House West Hollywood, CA February 2010-March 2011

• Welcomed guests and clients in an upbeat and friendly manner.

• Standardized department filing system to increase efficiency.

• Assessed client satisfaction and communicated issues to organizational leaders.

• Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.

• Managed clerical needs of company employees, including copying, faxing and file management. EDUCATION AND TRAINING

High School Diploma

Downey High School, Downey California 2001

Esthetician License

Esthetics, Cerritos College, Norwalk CA 2004

• Completion of 600 hours of practical and theoretical application

• Dermalogica Trained Courses

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