Customer Service Assistant Manager
Resume:
Emily Linares
Customer Service
Representative
Emily Linares
Raleigh, NC 27606
****************@*****.***
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Career Objective
Motivated team player experienced in providing exceptional customer service. Proven capability of time management and working under pressure in all environments. Possesses exceptional communication, multitasking and organizational skills. Committed to providing high quality service and a positive customer experience. ㅡ
Experience Assistant Manager / Zaxbys
November 2020 - March 2022, Garner, NC
● Followed procedures and guidelines using fundamental knowledge to navigate information.
● Assisted customers by providing information and resolving complaints.
● Established and maintained key performance standards and quality assurance systems to increase customer satisfaction.
● Built rapport with my fellow coworkers and established a safe and efficient workplace
● Developed and maintained positive relationships with customers by providing timely and accurate information and solutions to their inquiries or problems.
Customer Service Representative / McKesson Specialty April 2022 - August 2022, Raleigh, NC
● Handled customer complaints and inquiries in an efficient and respectful manner.
● Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
● Investigated and researched issues to determine root causes and appropriate resolution methods.
● Addressed customers politely using suitable methods and problem-solving skills.
Customer Service Cashier / Wingstop
September 2022- December 2022, Garner, NC
● Maintained high standards of customer service during high-volume, fast-paced operations.
● Assisted customers with product selection, inquiries and order customization requests.
● Used POS system to compute accurate sales prices for purchase transactions.
● Resolved customer concerns to meet unique needs and boost customer satisfaction.
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Education
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Skills
Southeast Raleigh Magnet High School / High School Diploma June 2021, Raleigh, NC
● Customer service support
● Assistant manager experience
● Computer proficiency
● Strong communication
● Order and refund processing
● Cash handling
● Account management
● Active listening
● Managing multiple task
● Conflict Resolution
● Bilingual
Contact this candidate