Team Manager Academic Advisor

Wanda L. Polnitz

**** ***** ***** ****

Milton, FL 32583

850-***-**** ********@*****.***

PROFESSIONAL STRENGTHS

Adapting to a progressive, high-energy work environment

Ability to work well under stressful situations

Identifying and formulating innovative ways to increase efficiency and overall productivity

Strong leadership skills

Maintaining consistent relationships with internal and external customers

EDUCATION

Pensacola Junior College AS Accounting Pensacola, FL

Columbia Southern University BS Finance/Health Care Management Orange Beach, AL

Columbia Southern University MS Organizational Leadership/MBA Finance

Columbia Southern University BS Health Care Administration

PROFESSIONAL OVERVIEW

Team Manager, Academic Advisor, College of Safety and Emergency Services . 2016-Present

Columbia Southern University, Orange Beach, AL

Coached, mentored, and assist staff members

Prepare annual reviews, quarterly reports, Initial Advising Session reviews, monitor and review calls

Academic Advisor II, College of Safety and Emergency Services

Columbia Southern University, Orange Beach, AL 2014-2016

Coached, mentored, and advised current and prospective undergraduate and graduate students concerning strategic academic planning, including, but not limited to, managing decision-making, multiple priorities, and time to maximize the benefits of the student experience and to increase the probability of success significantly

Utilized a suitable combination of proactive and reactive approaches for coaching and mentoring students to promote success

Assisted students with encouragement and pertinent information to overcome barriers that interfered with student success and degree completion

Served as a liaison on the student's behalf to ensure compliance with university policies and procedures

Served as an internal and external referral to provide student success counseling

Served as a central point of contact for students to promote success

Graduation Auditor

Columbia Southern University, Orange Beach, AL 2013-2014

Audit student record to ensure they have met all requirement for graduation

Accounting Specialist II 2013-2009

Columbia Southern University, Orange Beach, AL

Maintained a database and spreadsheet, researched and resolved issues on students' accounts promptly, and answered questions from students regarding past-due balances on their accounts respectfully and courteously. I am responsible for responding to all incoming emails and telephone calls from students about refunds, withdrawals, and questions about outstanding balances.

Processed the posting payments, graduation audits, processing of course, CSU withdrawal, and many other assigned functions.

Collaborated with the accounting and enrollment sides of Business Affairs and the Registrar Department to ensure that the process flowed correct when refunds were necessary.

This position requires excellent attention to detail and the ability to discern the necessary course of action regarding the students' questions or concerns.

Deal with difficult or emotional students and resolve questions.

Tele performance Pensacola FL

Customer Service Representative

Assist customers in purchasing needed supplies

Explain the charges on bill

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