Customer Service Representative

Cathereen Hawkins

***** ****** ***** ***, ***** *7362 832-***-**** adycxl@r.postjobfree.com

Objective:

To obtain a position which will recognize my skills and be able to challenge my abilities; enabling me to become a valued asset to the organization. I am seeking challenging opportunities which will test my skills and encourage growth. I am self-motivated, detail orientated and organized requiring minimal supervision.

Skills:

Microsoft Office Suite

Sharepoint

Adobe Professional

Nitro-Pro

SCL Intra Desktop

Accutrac

Taylor Dunn

Tugger

Electrical Pallet Jack

Walkie Stacker

Pallet Jack Rider

Fork-lift

Account Auditing

Qualia

World Tracking

45 WPM

Abilities:

Data entry, data auditing and data management of sensitive information

Customer relations management (internal and external customers)

Exceptional customer service, friendly & dependable, team player

Professional Experience:

Envision Title, February 2022 - December 2022

Escrow Assistant & Processor - Houston, TX

●Created, compiled and produced documentation to ensure closing went smoothly.

●Communicated with internal and external departments to figure out what documents were needed to ensure closing.

●Created hard copies for clients per request.

●Ensured all checks were cut correctly and any supporting documents were sent when they needed to be.

●Created signage for special events.

●Filed paperwork in correct area as needed.

Cost & Revenue Manager, December 2020 - January 2022

Diligent Delivery System – Houston, TX

Reviewed all damaged claims. Handled disputes and payouts with customers.

Auditing shipping vendor invoices for payment and customer disputes.

Auction of damaged goods, to minimize losses on damaged claims.

Performed basic A/P & A/R functions.

Accounts Payable, December 2019 - March 2020

Group 1 Automotive - Houston, TX

Responsible for all on demand check writing for multiple markets around the U.S. within the company

Entered all W-9's into the Job Router system for all 12 different markets

Assisted 7 teammates with daily duties in the CDK system.

Researched questionable details, for verification.

Facility Service Representative / Record Technician / Safety Assistant / Senior On-site Service Specialist, April 2014 – October 2019

Canon Business and Process Services Inc. / Ricoh - Houston, TX

Assisted internal and external customers with the recovery and storage of sensitive documents

Oversaw the logistical processing for processing sensitive documents for clients

Coordinated, maintained, and organized loss prevention systems, OMIS, ergonomics and overall safety protocols adherence

Managed the delivery processes for sorting, processing, and dispersing packages to clients on the campus

Established service centers on the campus to address client’s daily duties

Team Lead - Management Team, May 2011 – November 2013

Walmart - Houston, TX

Provided excellent customer service throughout the store from serving customers on the sales floor to the checkout lane

Managed the logistical processes within the store. My team and I would unload truck shipments, stock shelves and catalog surplus of merchandise throughout our backroom

Performed quantity variance checks of store inventory to maintain proper levels of merchandise for our customers

Trained new employees on how to use our SCL Intra desktop system, also performed additional trainings as necessary throughout the store

Head Cashier - Management Team, June 2010 - November 2011

Brookshire Brothers - Houston, TX

Trained new cashiers their job duties and established expectations about corporate's expectation regarding providing superior customer service

Oversaw the cash handling procedures within the store, the tobacco barn and gas station, investigated any variances at the end of shifts

Provided customer services to guests if I was assisting on the sales floor stocking shelves

Education:

Associates of Science in Occupational Safety and Health, 06/2021

Columbia Southern University - Orange Beach, Alabama

High School Diploma, 06/2010

Magnolia West High School - Magnolia, TX

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