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General Manager Customer Service

Location:
Mount Pleasant, SC
Posted:
July 17, 2023

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Resume:

Vasil Vasilev

Mount Pleasant, United States

469-***-**** · adycxf@r.postjobfree.com

Date / Place of birth

**/**/****, ********

Nationality

Bulgarian

Driving license

European Union - AM/B1/B

Skills

Ability to Work in a Team

Leadership

Communication

Customer Service

Fast Learner

Microsoft Office

Opera Hotel Management

System (PMS)

Languages

English

Bulgarian

Russian

Spanish; Castilian

Hobbies

Music, Sports, Cinema,

Reading, Traveling

Employment History

Houseperson & Housekeeper, Snake River Lodge & Spa (Newport Hotel Group), Jackson Hole, WY

July 2020 — September 2020

Took care for the cleanliness and the organization of the hotel areas. Worked in a team and assisted all the units in the complex. Fulfilled the guests' needs and requests.

Restaurant Host, Hayden’s Post (Snow King Resort), Jackson Hole, WY July 2020 — September 2020

Welcomed and accommodated the guests of the restaurant. Took orders to go and provided room service. Answered phone calls and gave an information about reservations and offered meals.

Front Desk Agent & Night Auditor, Ibis Sofia Airport Hotel (Accor Hotel Group), Sofia, Bulgaria

October 2020 — May 2021

Prepared the hotel financial statements and forecast of the future revenues. Employer in charge during night shift. Greeted guests, communicated by phone and email with potential customers and cooperative partners. Organized transport and room accommodation.

Restaurant Host, Coastal Provisions (Wild Dunes Resort - Destination by Hyatt), Isle of Palms, SC

April 2022 — September 2022

Managed the shift servers, responsible for reservations, organization and cleanliness of the offered cabanas. Trained the newly hired employees. Additional trained as an assistant manager. Served VIP events. Assistant General Manager, Panera Bread, Mount Pleasant, SC October 2022 — December 2022

Main person in charge of the back and the front of the house of the restaurant. Assistant the general manager with training, recruiting, promotion and planning programs. Ordered food and supplies for the building. Prepared all of the document statements.

Bartender / Server / Trainer, First Watch, Mount Pleasant, SC January 2023 — Present

Served guests with complete knowledge of the menu and the offered services. Prepared cocktails along with full bar maintenance. Worked high-volume shifts with constant flow of guests. Lead trainer over the newly hired servers. Education

FPELS (First Private English Language School) “William Shakespeare”, Sofia, Bulgaria

September 2014 — May 2019

New Bulgarian University - Hospitality management, Sofia, Bulgaria October 2019 — July 2023

Courses

IELTS (International English Language Testing System), British Council April 2018 — February 2019

Fundamentals of Digital Marketing, Google Digital Workshop October 2021 — November 2021

Host Training Program, OpenTable

May 2022

ServSafe, National Restaurant Association

November 2022

References & Recommendations

Angela Ackerman from Snow King Resort

307-***-**** · adycxf@r.postjobfree.com

Joshua Smolik from Wild Dunes Resort

216-***-**** · adycxf@r.postjobfree.com



Contact this candidate