Serge Luzolo Tsimba

Phone : 469-***-****

Email: adycwv@r.postjobfree.com

PROFESSIONAL PROFILE

Information Technology Professional currently in pursuit of multiple CompTIA, Azure, Linux and Microsoft certifications.

Offering 3 years of experience as a Network Technician and Skills including but not limited to desktop support, computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients. A dedicated commitment to a dynamic team environment with the ability to contribute expertise and follow leadership directives at appropriate times.

TECHNOLOGY SUMMARY

Systems: Windows 7/8/10, Mac OS, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocol La, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware : Disassemble/Reassemble desktop PCs, RAM Hard Drivers, Motherboard, Network Interface Cards, and Processors.

Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Classless IP Addressing, Microsoft 36, Active Directory.

SKILLS

Set up computer hardware, software, systems, Networks, printers and scanners. Diagnose, repair, prioritize, and display problem-solving skills

Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of Networks.

Virus and malware mitigation, cleaning infested computers and implementation of Encryptions.

Providing user support for hardware or software products, desktop and laptop computers in an organization

LAN equipment, systems, theory and protocols of computer information networks for geographic area

TCP/IP Protocol for transmitting data over the internet and other computer networks.

Inspect LAN infrastructure and fix minor and major problems/bugs

Testing and configuring software and maintain and repair hardware and peripheral devices

Evaluate Network performance and find ways of improvement.

EDUCATION AND CERTIFICATIONS

My ComputerCareer: Information Technology Security and Administration August 2021-July 2022 and classification by maintaining 100% class attendance, 95%+GPA during program evaluation. Earn the Professional Development Certificate.

***Certifications: MTA Security Fundamentals CompTIA Security+ CompTIA Network + CompTIA A+

(I.S.S) / Kinshasa Institute Superior of Statistics/Kinshasa Democratic Republic of Congo: bachelor’s degree-

Networking : 2008-2010

Interdisciplinary Center of Development and education Permanent: Associate Degree-Engineering.: 2002-2006

I.Employment History SMS InfoCom: PC RepairTechnician 2/2022-1/2023: Troubleshoot Laptop, Configuring Firmware, UEFI Test, DMI Test, Motherboard Replaced, Installing anti virus Clean and repair Chromebook.

Warehouse Associates:

II.Amazon : PC/DESKTOP/NETWORK SUPPORT 2020 -2021: Inventory of Network / Telecommunication/Data Center devices and PDUs.

-Racking, Stacking and Dismantling Network IDFs and Data Center devices.

-Mapping Networks Connectivity to Multiple IDFs.

-Imaging, Deploying, Configuring, and Maintaining End UserTechnologies.

-Ran and Configure Network /Audio Cable Connectivity utilizing CAT5, CAT6 and Fiber Optic.

-Support/ Setup End User Workstations.

-Analyzed, tested, troubleshooting and evaluated existing network system, such as LAN/WAN, cloud networks, servers, and other data communication networks. Desktop support.

-Network and Standalone printers setup and configurations.

-Consultations and advisement.

III.Sky chefs: CDL driver Covid Restricted-Present: 2018-2021

IV.Samsung : Help Desktop/Customer Service Support (Contract project)

2015-2017 : Manage incoming customers phone calls.

Handle customer complaints with appropriate resolution.

Documents and file interactions with customers calls.

Provides accurate and complete information to customers inquiries.

Work according to stated communication with purchasing, ordering and inventory.

V.Society National: Electricity (S.N.EL) Network Technician 2011-2014

Created support service tickets and used-based ticketing systems to track and deliver support services.

Analyzed, tested, troubleshooting and evaluated existing network system, such as LAN/WAN, servers, and other data communication networks. Desktop support.

Performed network maintenance to ensure networks operate correctly with minimal interruption.

Back up network data and document network support and reported computer network security breaches.

Configuration security settings or access permissions for groups or individuals.

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