Adrianna Marques
**** * ******** ** *** ****, Gilbert, 85295, AZ (US)
********.************@*****.**
PROFESSIONAL SUMMARY
Encouraging team player and problem solver with talents for leading and motivating as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision- making skills and sound judgement to positivley impact company success. EMPLOYMENT HISTORY
Server, SALT Tacos y Tequila
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Checked identification for minimum age for sale of alcoholic beverages.
• Noted special patron requests and followed up with kitchen to confirm delivery.
Dec. 2022 - Present
Gilbert, Arizona
Bartender / Manager, Dirty Birdies
• Accomplished multiple tasks within established timeframes. Dec. 2021 - Dec. 2022
Flagstaff, Arizona
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained Customer satisfaction
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server, Barros Pizza
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Aug. 2019 - Jul. 2021
Casa Grande, Arizona
Data Entry, Gebhardt Insurance Group
• Scanned documents and saved in database to keep records of essential organizational information.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Added documents to file records and created new records to support filing needs.
• Accurately handled data entry for many clients into company-based software.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
May. 2019 - Dec. 2019
Casa Grande, Arizona
EDUCATION
High School Diploma
• Casa Grande Union High School, Casa Grande, Arizona May. 2021
Ability to Multitask
Cocktail Knowledge
Quick Learner
Guest Satisfaction
SKILLS