Customer Service Information Technology
Resume:
Hector David Reynal
Georgetown 78626 Austin Txs.
*********@*******.***
Professional Summary
Experienced and accomplished professional with five years of expertise in personnel management and leadership roles. Demonstrated ability to effectively lead and motivate teams, driving high levels of performance and achieving organizational goals. Strong interpersonal and communication skills, adept at fostering positive relationships and promoting a collaborative work environment. Proven track record of successfully managing and developing personnel to maximize their potential and contribute to the overall success of the organization. Expert in cybersecurity and ethical hacking with five years of experience in research, vulnerability assessment, security systems, and tools. Recognized for identifying tasks and vulnerabilities in various teams within technology projects for three years. Professional Experience
Chanos Tacos
Dedicated restaurant manager with 1 year of experience in managing a Mexican restaurant. Skilled in leadership and ensuring the highest quality of ingredients and food preparation. Passionate about providing exceptional customer service and creating a memorable dining experience. Proven track record in effectively leading and motivating a team to achieve operational excellence and exceed customer expectations. Committed to maintaining the integrity of the ingredients and implementing rigorous quality control measures to deliver authentic and delicious Mexican cuisine.
• Senior Security Engineer Totalplay Business / Grupo Salinas December 2020 - Level 3 engineer
• Project leader
• Project management for clients
• Experience with Fortinet, Cisco FTD, Cisco FMC, Cisco ISE firewalls
• Knowledge of Huawei USG, Checkpoint, Paloalto, and Fortinet
• Creation of VPNs using Mikrotik, Fortinet, and USG Huawei
• Lead incident response team
• Vulnerability monitoring
• Resolution of complex and escalated cases
Security SOC Expert B2B / Telefónica
• Quick and efficient troubleshooting of incidents and customer queries
• Firewall management using Fortinet Policy Management (IPs, Segments, Policies, Zones, Objects, Routes, Users, Backup, etc.)
• Checkpoint firewall communications and policy management (IPs, Segments, Policies, Zones, Objects, Routes, Backup Users, etc.)
• Supervision of Cisco security platform, tracking daily activities
• Research, monitoring, and resolution of vulnerabilities in RSA Netwitness platform
• Team collaboration to resolve high-risk incidents
• Compliance management for projects
• Creation and modification of standards and processes
• Effective communication and task management
• Cyberark Junior and Fireeye Junior experience
IT Security and Systems Specialist Costco de México / CDMX, Mexico February 2018 - June 2020
• Policy management for firewalls, including IP-based filtering, segmenting, port control (TCP and UDP), application filtering, and internet access
• Traffic analysis for risk prevention and excessive bandwidth consumption
• Configuration of Palo Alto and Peplink devices (Management, IPs, Segments, Policies, Zones, Objects, etc.)
• Creation of VPN-APM with local and external F5 configuration (access setup, ACL assignment, network access, etc.)
• Allocation of virtual and physical RSA tokens
• User support for communications and VPN issues
• On-site support for equipment administration
• Infrastructure analysis and implementation of new solutions
• Creation of infrastructure diagrams and communication flowcharts
• Creation of user manuals
• Generation of weekly, monthly, and project-based activity reports
• Creation, monitoring, and resolution of tickets using Service Now
• Equipment inventory management using Excel sheets
• Administration of Infoblox devices
• Vendor management
• Knowledge of PCI compliance
Project Consultant GESECO Mexico State April 2017 - December 2017
• Consultancy for technology and security tools and equipment for private and governmental offices
Analyst BRC CDMX, Mexico March 2016 - April 2017
• Repair and configuration of cell phones, computers, and various equipment
• Infrastructure, software, and security management for the company Education UNITEC, Information Technology High School Diploma, Cruz Azul, Hidalgo
Professional Development
• Ethical Hacking - REDTECH
• Cybersecurity - WHITESUIT
• Pentest - HACKING MEXICO
• PCI
• CEH / EC COUNCIL
Languages
Native Spanish, Intermediate-Advanced English
Technical/Managerial Skills
Primary Focus: Information Security, Firewalls, Ports, Vulnerabilities, Permissions Secondary Focus: VPN, Alignment, Pentest, Tools, Supervision Hardware: Paloalto Linkedin profile:
Hector Reynal
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