Customer Service Support Specialist
Resume:
I.T., Client Support, And Customer Service Professional
Work History Contact
Skills
Eric W. Wampler
Detail-oriented and adaptable professional with vast experience supporting successful implementation of multiple IT projects through effective planning, resource utilization, and team collaboration. Outstanding manager of projects, personnel, schedules, inventories, and deliverables. History of delivering products and projects on-specification, on-time, and on-budget. Highly-motivated self-starter, founded three profitable, successful, home-based companies. Multi-talented, highly-educated, with demonstrated ability to accomplish almost anything. Track record of leading all phases of software development lifecycle (SDLC) from requirements analysis to test-driven implementation of software applications. Strong communication, problem-solving, and team management skills with an ability to build consensus with key stakeholders to achieve specified goals/objectives. Proven record of expert executive support, customer service, and client satisfaction. Scheduling Coordinator
The Adecco Group, Google, Boulder, CO
Enhanced efficiency and effectiveness of
Executive Management by providing meticulous
calendar and scheduling support for eight
high-level executives in highly dynamic
environment.
Recognized by Manager and clients for
performance excellence.
2022-06 -
2023-04
Customer Service Associate
Lowe's Companies, Inc, Erie, Colorado
Increased sales revenue by providing outstanding
customer service to dozens of customers daily.
Recognized by Supervisor and Managers for
performance excellence.
Increased operational efficiency by executing role functions with constant and meticulous attention
to detail.
2022-03 -
2022-06
Equities Trader
Self-employeed, Lafayette, CO
Purchased and sold stocks, options, and other
2021-07 -
2022-03
Address
Lafayette, Colorado,
80026
Phone
*********@*****.***
Software Design &
Engineering
Very Good
Algorithms & Data
Structures
Very Good
C Programming
Very Good
Software
financial instruments.
Operated profitably for nine months.
Bus Operator
RTD-Denver, Denver, Colorado
Maximized ridership by providing expert, friendly
customer-oriented service while adhering to
exacting schedules and strict safety and
professional standards.
Received commendation for Courteous Customer
Service.
2020-03 -
2021-07
Owner
Great West RV, Lafayette, Colorado
Founded RV vacation rental company to deliver
top-tier customer service and superior customer
experiences.
Managed day-to-day business operations,
budgets, accounts, and costs to successfully drive company profitably for two seasons.
2017-04 -
2020-03
Owner
Willie's Woodies, Lafayette, Colorado
Founded home-based manufacturing company
that produced wide array of goods, including
jewelry boxes, business card cases, eyeglass cases, display stands for retail stores, hat/coat racks, and numerous other household items.
Managed day-to-day business operations,
budgets, accounts, and costs to successfully drive company profitably for twelve consecutive years.
2010-10 -
Current
Development Engineer, Entelligent
Software
P2 Energy Solutions, Denver, Colorado
Played a key role in architecting, coding, testing, and deploying high-performance, highly reliable,
and user-friendly Oil & Gas Accounting
applications that managed 50M+ transactions per
month.
2001-01 -
2013-08
Reporting &
Documentation
Excellent
IT Project Management
Good
Operations Management
Very Good
Project Resource
Management
Good
Quality Assurance &
Testing
Very Good
SQL
Very Good
SDLC
Very Good
Executive Support
Very Good
Customer Service
Excellent
Desktop Support
Excellent
C, C++
Very Good
Education
Developed and enhanced high-performance PM+
Toolset which enabled developers to
create/modify C code and JDE Event Rules to
achieve minimum possible processing times.
Minimized costs and maximized organizational
efficiency by reducing month-end and nightly
processing times from hours to minutes by
optimizing numerous batch-type processes.
Programmer/Analyst
J. D. EDWARDS, Denver, Colorado
Led end-to-end development of Canada's Record
of Employment (ROE) system, while creating
majority of system's annual reports, specialized
forms, and magnetic media output for
governmental reporting.
Played vital role in maintaining optimal
functionality and accuracy of Australia/New
Zealand and Mexico payroll system extensions.
Enhanced skillset and knowledge of team
members on key concepts of software
development by coordinating and hosting multiple
presentations on various development topics.
1998-08 -
2000-12
Systems/Network/PC Support Specialist /
Computer Operator
City of Boulder, Boulder, Colorado
Enhanced organizational efficiency and
effectiveness by providing expert support of entire City of Boulder computer systems, including
troubleshooting and maintaining PCs, printers,
WANs, LANs, applications, and email systems.
Identified issues and implemented troubleshooting
techniques to alleviate downtime and system
failure.
1987-05 -
1998-08
2005-09 - MBA: Operations Management
Accomplishments
Certifications
Regis University - Denver, CO
Graduated with Honors, 3.97 GPA
Earned Certificate in Project Management
2007-12
Bachelor of Science: Computer
Information Systems
Regis University - Denver, CO
Graduated Summa cum Laude, 4.0 GPA
1996-01 -
1998-08
· Delivered, designed, coded, tested and supported numerous interactive and batch applications for
oil/gas accounting sector.
· Reduced processing times of Oil & Gas Accounting month-end applications from days to hours.
· Delivered, designed, coded, tested and supported numerous interactive and batch applications for
Canadian Payroll Record of Employment system and
Year-end Processing and Reporting systems.
· Founded and led three profitable and successful
home-based companies.
· Managed and/or supported entire City of Boulder
I.T. infrastructure, including WAN/LAN, PC & Apps, Email, Mainframe, and Data.
Certificate of Project Management, Regis University, Denver CO
2007-12
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