Program Director Team Member
Resume:
Shannon Gallagher
Program Director
Dalton MA 01226
********@*****.***
EXPERIENCE
Swift River, Cummington MA - Program Director
Oct. 2017 - PRESENT
●Responsible for the daily operations of the Acute Treatment Services Program per BSAS requirements / 32 bed detox unit.
●Successfully developed Acute Treatment Services Program by evaluating outcomes and performance improvement initiatives to ensure the highest quality of care for our patients.
●Collaborate with Utilization Review Team to provide necessary clinical information for insurance coverage, verification, and certification.
●Coach team member on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals.
●Conduct weekly group and individual staff supervisions with Recovery Coach Technicians, Case Managers, and Counselors focusing on team building, positive work environment, and professional development.
●Conduct daily Multidisciplinary Treatment Team Meetings collaborating with the Medical Director, Director of Nursing, Clinical Director, Providers, and Senior Case Manager.
●Recruit, interview, hire, and train all new employees
●Interpret and enforce the company’s policies and procedures.
●Biweekly scheduling and payroll for the department.
Berkshire County Community Corrections Center, Pittsfield MA - Program Director
Aug. 2015 - Sept. 2017
●Responsible for the daily operations of all programming and staff including Substance Abuse Clinicians, Educational Coordinator, and Vocational Counselor.
●Completed reports on behalf of the courts and associated legal entities.
●Collaborated with institutional staff, parole officers, probation officers, area law enforcement, mental health boards, county attorneys, and treatment providers.
●Maintained compliance with all legal statutes, policies, and procedures.
●Provided ongoing direction and leadership for all program operations.
●Managed contracts and invoices for third party vendors.
●Oversaw program budget and conducted monthly audits. Prepared annual budget projections for upcoming FY. Daily management of funds.
●Completed weekly staff payroll for the company.
Berkshire County Community Corrections Center, Pittsfield MA - Assistant Program Director
Jan. 2013 -Aug. 2015
●Managed a diverse operations team to include areas of transportation, maintenance, and security.
●Assisted Program Director with developing and managing company budget.
●Developed and enforced company policies and procedures.
●Provided group supervision and individual supervision to all clinical staff on a weekly basis.
●Responsible for creating and supporting a positive, professional, team oriented work environment.
EDUCATION
Springfield College - Licensed Social Worker (LSW)
April 2014
Westfield State University- Bachelor of Arts - Social Work/Psychology
June 1995
Berkshire Community College- Associates of Arts - Human Services
June 1993
Skills
Executive Team Leadership- Staff Development-Grant Writing-Crisis Intervention-Payroll/Accounts Receivable/Payable-Curriculum Design-Training and Policy Development-Interpersonal Skills-Strong Critical Thinking Skills.
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