Shannon Gallagher

Program Director

** **** ******

Dalton MA 01226

413-***-****

adycsr@r.postjobfree.com

EXPERIENCE

Swift River, Cummington MA - Program Director

Oct. 2017 - PRESENT

●Responsible for the daily operations of the Acute Treatment Services Program per BSAS requirements / 32 bed detox unit.

●Successfully developed Acute Treatment Services Program by evaluating outcomes and performance improvement initiatives to ensure the highest quality of care for our patients.

●Collaborate with Utilization Review Team to provide necessary clinical information for insurance coverage, verification, and certification.

●Coach team member on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals.

●Conduct weekly group and individual staff supervisions with Recovery Coach Technicians, Case Managers, and Counselors focusing on team building, positive work environment, and professional development.

●Conduct daily Multidisciplinary Treatment Team Meetings collaborating with the Medical Director, Director of Nursing, Clinical Director, Providers, and Senior Case Manager.

●Recruit, interview, hire, and train all new employees

●Interpret and enforce the company’s policies and procedures.

●Biweekly scheduling and payroll for the department.

Berkshire County Community Corrections Center, Pittsfield MA - Program Director

Aug. 2015 - Sept. 2017

●Responsible for the daily operations of all programming and staff including Substance Abuse Clinicians, Educational Coordinator, and Vocational Counselor.

●Completed reports on behalf of the courts and associated legal entities.

●Collaborated with institutional staff, parole officers, probation officers, area law enforcement, mental health boards, county attorneys, and treatment providers.

●Maintained compliance with all legal statutes, policies, and procedures.

●Provided ongoing direction and leadership for all program operations.

●Managed contracts and invoices for third party vendors.

●Oversaw program budget and conducted monthly audits. Prepared annual budget projections for upcoming FY. Daily management of funds.

●Completed weekly staff payroll for the company.

Berkshire County Community Corrections Center, Pittsfield MA - Assistant Program Director

Jan. 2013 -Aug. 2015

●Managed a diverse operations team to include areas of transportation, maintenance, and security.

●Assisted Program Director with developing and managing company budget.

●Developed and enforced company policies and procedures.

●Provided group supervision and individual supervision to all clinical staff on a weekly basis.

●Responsible for creating and supporting a positive, professional, team oriented work environment.

EDUCATION

Springfield College - Licensed Social Worker (LSW)

April 2014

Westfield State University- Bachelor of Arts - Social Work/Psychology

June 1995

Berkshire Community College- Associates of Arts - Human Services

June 1993

Skills

Executive Team Leadership- Staff Development-Grant Writing-Crisis Intervention-Payroll/Accounts Receivable/Payable-Curriculum Design-Training and Policy Development-Interpersonal Skills-Strong Critical Thinking Skills.

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