Stephanie Plante

Columbia, SC *****

adycsp@r.postjobfree.com

+1-603-***-****

Friendly, hard working professional with extensive experience in the Medical Field, Quality Assurance, Customer Service, Management and Administrative Support. Outstanding work ethic. Comfortable in developing and maintaining relationships with a diverse group of people. Always motivated to reach and exceed the company's goals. Enjoys the challenge of solving complex problems. Demonstrates meticulous attention to detail.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

MAPS Counseling Services - Keene, NH

February 2023 to Present

• Daily reports

• Process co-pay / self-pays for services rendered, via client stored cards on file.

• Apply un-applied credit to appropriate client accounts.

• Work with clients in creating a payment plan, when applicable.

• Run monthly client statements and mail out.

• Create “welcome letters” to new clients and send via email.

• Confirm client demographics and update as needed.

• Scan documents into client records.

• Maintain all HIPPA and PHI regulations.

• EMR data entry into IN-SYNC

• Faxing, filing, multi-line phone operations.

Demand Planning Analyst

C&S Wholesale Grocers - Keene, NH

November 2022 to Present

• Evaluate multiple sources on economic factors and product releases to determine demand projections and manage the adequacy of supply inventories.

• Assist customers with creating ads and weekly turn inventory.

• Attention to detail

• Quality Assurance

• Strong customer service skills

In Home Caregiver

Trusted Choice Elder Care - Chesterfield, NH

June 2022 to October 2022

• Provide in home care to elderly clients

• Meal preparation and light home cleaning

• Medication reminders / medication administration

• Assist clients with ambulating

• Assist clients with their daily activities and personal care

• Transport clients to medical appointments and various errands

• Accurate documentation in OHMS database after every shift

• Abide by all HIPPA rules and regulations

Covid Test Supervisor (contract/temporary position) Medasource - Keene, NH

October 2021 to June 2022

• Weekly COVID pool testing, for students and faculty.

• Perform rapid antigen testing, on positive pools.

• Record all data and send all samples to the appropriate labs.

• Quality assurance

• Maintain a safe driving record, while traveling between schools.

• High standards of customer service and confidentiality (HIPPA). COVID-19 Tester

Aveanna Healthcare - Keene, NH

August 2021 to October 2021

• Verify student identity

• Swab students for COVID

• Package and send test vials to lab, daily.

• Accurate data entry

• Quality assurance

• High standards of customer service and confidentiality (HIPPA) Patient Advocate II

Conifer Health Solutions Tenet Healthcare - Keene, NH April 2019 to May 2021

• Records and maintains complete documentation of activities performed on account during revenue cycle, including billing, claims processing and collections.

• Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.

• Assisted patients with understanding their insurance EOB’s.

• Assisted patients with Worker’s Compensation claims.

• Follows up on MECS assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.

• Conducts field visits to patients and or assisting patient with documents.

• Assist with career development

• Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.

• Conducts interview's with patient and or their families.

• Attended weekly case management team meetings to follow up on patient’s care plans and goals.

• Healthcare compliance and quality assurance.

• Assisted with discharge process.

Medical Assistant

Jaffrey Family Medicine - Jaffrey, NH

May 2018 to February 2019

• Greeted and roomed patients

• Updated patient's medical record

• Performed vitals ad updated all vaccines

• Performed EKG's, ear flushes and point of care testing

• Maintained patient confidentiality

• Performed phlebotomist duties

• Healthcare compliance

Medical Assistant

Brattleboro Family Medicine - Brattleboro, VT

November 2017 to March 2018

• Reviewed and updated patient records in the EMR.

• Roomed patients and performed vitals and EKG's upon physicians request,

• Assisted with physical exams, performed venipunctures and administered a variety of vaccines.

• Gathered and submitted medication re-fill requests

• Quality assurance

• Maintained patient confidentiality.

Medical Assistant / Administative

Marathon Health - Keene, NH

May 2015 to November 2017

• Assisted APRN's with patients.

• Gathered patient demographics and updated patient records

• Vital signs, lab draws, and administration of flu shots.

• Worked with insurance companies, and patient's PCP's

• Healthcare compliance and quality assurance

• Scheduled patient appointments

• Answered patient emails in a timely fashion

Assistant Manager

Audrey's Cafe - Dublin, NH

1997 to 2015

• Supervised 8 employees

• Provided excellent customer service

• Quality assurance

• Created daily reports and processed cash deposits

• Maintained a comfortable dining experience for guests

• Quoted and scheduled all catering events

• Hired and trained new employees

• Led various fundraising projects and events, to include reaching out to the local business community to build and maintain rapport with donors.

Phlebotomist/Lab Assistant

Dartmouth Hitchcock - Lebanon, NH

February 2008 to June 2010

Responsibilities

• Experienced in Venipuncture and Capillary puncture techniques;

• Skilled in maintaining safety for blood collection and handling;

• Capability of reviewing medical records; manage accurate and timely collection and processing of specimens

• Enter patient data into computer

• Follow infection control and confidentiality procedures.

• Pathology

Education

Certificate in Medical Assistant

St Joseph School of Nursing / Marathon Health - Nashua, NH September 2015 to March 2016

Associates in Business Management / Criminal Justice Mount Wachusett Community College - Gardner, MA

1998 to 2000

Skills

• Social Work

• EMR Systems

• Infection Control Training

• Patient Care

• Venipuncture

• Laboratory Experience

• Medical Records

• Phlebotomy

• Medical Scheduling

• Epic

• Experience Administering Injections

• ICD-10

• Medical Office Experience

• Supervising Experience

• Anatomy Knowledge

• Insurance Verification

• Triage

• Hospital experience

• Nursing

• Computer skills

• Medical billing

• Medical terminology

• Caregiving

• Vital signs

• Management

• Microsoft Office

• Acute care

• Medical receptionist

• Clinical laboratory experience

• Leadership

• Case Management

• ICD Coding

• Filing

• Quality Assurance

• Transcription

• Cerner

• Phone Etiquette

• Microsoft Excel (5 years)

• Microsoft Access (7 years)

• Payroll (3 years)

• Inventory control (4 years)

• Order management system (3 years)

• Purchasing (3 years)

• Human resources (3 years)

• Customer service (10+ years)

• Customer support (10+ years)

• Customer retention (10+ years)

• Customer acquisition (5 years)

• Allscripts (4 years)

• Patient monitoring (5 years)

• EHR systems (5 years)

• Call center (5 years)

• Pathology (4 years)

• Medical transcription (5 years)

• Speech recognition (5 years)

• Healthcare Compliance (5 years)

Awards

Recipient of several monthly bonuses for achieving and going above monthly goals.

January 2019

I was awarded monthly bonuses from 1/2019 through 5/2021, while employed with Conifer Health, for meeting and exceeding monthly goals.

Perfect Attendance

January 2012

Perfect attendance bonuses between 2010 and 2014, while employed at Audrey’s Cafe. Customer Service Award

January 2020

Awarded for providing excellent customer service, several times, while employed with Audrey’s Cafe and Conifer Health.

Certifications and Licenses

Phlebotomist Certification

Present

Pro CPR certification

CPR and defibrillator certified for infant, child and adult. Certification includes Narcan administration. Driver's License

Additional Information

SKILLS: Microsoft Word, PowerPoint, Microsoft Office, Outlook, Excel and ACE. Medical software (EMR), EPIC and Cerner. I have also worked with the NH EASY Medicaid portal, along with the MMIS database, and possess very strong customer service skills.

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