Customer Support Care
Resume:
CONTACT
P.O Box 427**-*****
Mombasa
EMAIL:
**************@*****.***
PROFESSIONAL SUMMARY
Energetic and optimistic customer
service executive with over 5 years
of professional experience assisting
customers in solving complex issues.
Keen to support a company through
proven customer support, client
relations, administrative work and
marketing skills.
SKILLS
Discretion and
trustworthiness
Keen in detail and strong
analytical skills in problem.
Superior communication
skills,
Good teamwork co-
ordination.
Quick to adapt to new
working environment
Excellent computer
skills(software and
Hardware)
Ability to be proactive and
take initiative-creative
thinking
CAROLINE NTINYARI
EDUCATION
Multimedia university OF Kenya
JAN 2011 – DEC 2012
Diploma in Public Relations
Multimedia university of Kenya
JAN 2010 – DEC 2010
Certificate in Mass Communication
OTHERS
National industrial training Authority
2015
ISO training 9001:2008
It helps an organization demonstrate commitment to quality services and customer satisfaction as well as creating awareness. WORK EXPERIENCE
Tornson Agencies -Office admin &Customer care
June 2ND 2022-June 2ND 2023
Act as a point of contact for client inquiries,
ensuring a prompt and professional response.
Marketing and acquiring new clients hence increasing profits of the branch by 40%
Maintain clients and tenants by minimizing turnover by 75%
Maintain office supplies inventory and place orders when necessary; ensuring stocks don’t run out.
Manage office expenses; petty cash and general office budgeting
Java Orient Kenya- Hospital Administrator
March 2021 to October 2021
Develop work schedules for staff and physicians increasing efficiency
Manage facility finances.
Manage patient fees and billing reducing the hospital debt by 85%
Improve facility efficiency and quality; introducing more machines to manage patients hence Managing Customer Expectations
Ensure that the facility complies with all laws and regulations.
Train staff members.
Stock control-this ensured no theft and increased pharmacy sales by 90%
Alphicons Limited- HMIS CUSTOMER SUPPORT &TRAINER
April 2019 to Feb 2021:
Installing, Training and resolving HMIS related issues
Promoting and marketing the HMIS improving sales by 40%
ACHIEVEMENTS
Leadership and
administrative skills.
Ability to work diligently
without supervision.
Promptness, diligence and
accuracy in service delivery.
Team building and
coordination of activities in
the work environment.
HOBBIES
Reading
Writing-poetry, blogging
Swiss Cottage Hospital- Client Service executive
March 2018 To March 2019
Maintaining the image of the company by, building positive relationship with clients, timely resolve of issues
Establish goals, analyze growth, and
provide accurate progress reports
Ensure company-wide consistency in
client service
Submit weekly customer care reports
Advising the higher management about the client
needs leading to higher client satisfaction and
retention.
Training and supervising other staff members
Swiss Cottage Hospital- Accounts Assistant
May 2017 to February 2018
Maintains patient accounts by obtaining,
recording, and updating personal and financial
information- Claims department
Obtains revenue by recording and updating
financial information; recording and collecting
patient charges
Reconciling corporate accounts, controlling credit and ensuring debtors pay on time, and processing the
corporate invoices, ensuring all bills are paid hence reducing debts by 80%.
Preparing payroll and processing cheques, filling returns, NSSF and NHIF
Swiss Cottage Hospital- Medical Receptionist
August 2016 to April 2017
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, reminding provider of service delays
Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and
communicating with patients and clinical staff
Responsible for keeping the reception area clean and organized
Assist patients to complete all necessary forms and documentation including medical insurance
Protects patient confidentiality, making sure protected health information (PHI) is secured.
REFERENCES
DR.MURAYA WILSON
DIRECTOR
Bliss FAM Medical Centre
Phone:072129909
WALLACE NJENGA
C.E.O/DIRECTOR
SWISS COTTAGE HOSPITAL
MTWAPA-KENYA
Phone:072*******
STEPHEN MWANGI
OPERATION MANAGER
JAVA ORIENT
MTWAPA-KENYA
Phone:072*******
ALPHONCE ADALA
Doctor
Swiss Cottage Hospital
Phone:074*******
Contact this candidate