BRENDAN LIAM O’DONNELL

**** * ******** **** *******, IL 60660, Unit # 18L 617-***-****

adycqx@r.postjobfree.com linkedin.com/in/brendan-liam-odonnell-31730813

EMPLOYMENT

REDWOOD LOGISTICS, Chicago, IL Apr 2019 – Apr 2023

Carrier Operations Representative

Responsible for monitoring the movement of Redwood’s trucks across North America while averaging 120 check call notes daily

Directed dispatch drivers, while ensuring drivers have the correct details for accurate pick up and delivery, communicated with production facilities to keep them informed on the status of shipments

Managed inbound and outbound customer relationship and calls, consistently keeping the customer informed of the shipment status and resolving customer issues leading to an increase of 10 points in overall customer satisfaction

Led the effort to onboard and train company’s new hires while mentoring new employees

STRIVE LOGISTICS, LLC Chicago, IL Sept 2014 – Apr 2019

National Customer Sales Representative/Tracking Specialist

Developed leads, delivered quotes, responded to service inquiries, generated revenue, obtained new business through phone calls and strengthened relationships with customers to expand on existing accounts leading to direct revenue impact of $150K

Led dispatch department in outbound phone calls for three straight years

Responsible for verifying cargo insurance, new carrier onboarding, issuing cash for fuel and unloading fees, scheduling pick up and drop off appointments, and cold calling prospective customers

Founded the Strive Social Committee as part of enhancing employee engagement

STRIVE LOGISTICS, LLC Chicago, IL Apr 2008 – Sept 2014

Evening Operations Coordinator

Led the effort to create second shift position, ensuring the business thrived during off-hours, while finding solutions to problems that arose off-hours leading to a decrease of 2% in overall expenses

Managed four employees for night shift, developed a 10-page instructional manual for the crew that outlined their procedures and responsibilities, oversaw the nighttime Customer Service initiative

CAMDEN RIVERSHARKS/PHILADELPHIA 76ERS Camden, NJ/Philly, PA Feb 2007 – Feb 2008

Inside Sales Representative/Corporate Partnership/Box Office Agent

Account Executive for professional basketball team; Marketing/Operations assistant for a professional, independent, minor league baseball team in the Atlantic League

Brought in over $40,000 worth of revenue, discussed ticket package options with clients to understand what plan best fit their needs, aided with in-game operations, including customer service desk

ACHIEVEMENTS

Recipient of the 2015 Strive Logistics “Ultimate Team Player Award”

Rewarded the 2013 Strive Logistics “Special Operations Employee of the Year”

Received the 2010 ‘Strive for Excellence’ Award

SKILLS

Public Speaking, Customer Service, Sales, Cold-Calling, Microsoft Suite, Account Creation and Set Up

EDUCATION

June 2002 NORTHEASTERN UNIVERSITY Boston, MA

Bachelor of Arts in Communication Studies

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