Customer Service / Inventory Control / Transportation Liaison

SAMANTHA YOUNG

LOGISTICS COORDINATOR – TRANSPORTATION LIASON – CUSTOMER SERVICE

********@*****.*** 610-***-****

PROFESSIONAL EXPERIENCE

Tesla, Bethlehem, PA May 2021-Present

Logistics Coordinator

Oversaw 2210 shipments with 3% reschedules for Bethlehem location between Q1 and Q2 2023 while also tendering our Service Center transfers

Continuously cultivating strong relationships with both our carrier dispatchers as well as our LTL brokers in a short amount of time

Oversee 40+ Bethlehem milkrun itineraries together with their returns and International routes

Provide customer service support between Operations and our carriers, including communication about route changes, delays and inclement weather

Address and resolve shipment damages while working directly with carriers

Developed a metric to track operational trends and neglected documentation by performing a root cause analysis

Collaborate with leads and supervisors to adjust daily inbound/outbound shipments

Assist in shipments being received and processed in accordance with Operations

Tesla, Bethlehem, PA March 2018-May 2021

Operations Coordinator

Train employees on Inventory Control and outbound operations standard operating procedures

Perform root cause analysis for inventory variance issues and delegate proactive solutions to team members to increase inventory accuracy and profitability

Standardize inventory control protocols and create and maintain SOPs to be used Network-wide

Organize quarantine and scrap as directed to reduce defective/aging materials within distribution network

Manage and direct team addressing distribution network damage and discrepancy claims

Monitor important process changes to inventory control and outbound operations and troubleshoot any issues that arise

Analyze and address weekly operational trends and ongoing issues; implement action plans to improve proactive practices within our PDC and the Global Tesla Network

Collaborate with leads and supervisors to adjust daily goals and support efficiency of the operations floor through inventory control functions

The Wise Bean Coffee and Espresso Bar, Bethlehem, PA February 2007-March 2018

Co-Owner – Business Manager

Execute purchase orders – Oversee inventory levels, and prioritize product placement

Manage employees – Oversee staff in their daily functions

Organized off-site staff group training sessions

Cultivating Relationships/Customer Relations – Involved in other small business; develop and maintain healthy vendor relationships

Ability to work well under pressure with high customer traffic

Social Media – Maintain and manage all platforms to ensure brand consistency

Attention and eye to detail

Barista February 2005-September 2007

Preparing and serving light food and snacks

Knowledge of sourcing, roasting, extraction, milk temperature and different brewing methods

Creating a drink for a customer based on his individual preference

Taking orders and ringing up payments

Cleaning work areas, coffee machines and equipment

Bethlehem Burners, Bethlehem, PA/Las Vegas, NV January 2016-Present

Brand Ambassador

Develop relationships with vendors

Coordinated travel itineraries to trade shows

Maintained social media accounts to ensure brand consistency

Scheduled and organized shipment of product

Conducted on-site surveys at trade shows

Supervised construction/deconstruction of exhibit booth

Nordstrom, Durham, NC September 2004-January 2005

Sales Specialist

Seek new fashion and product knowledge to act as an expert for the customer

Build Relationships with customers by contacting them to follow-up on purchase, suggest new merchandise and invite them to upcoming events

Demonstrate knowledge of store products and services to build sales and minimize returns

Greet customers in a timely, professional and engaging manner

EDUCATION

Northampton Community College, Bethlehem, PA September ’02- May ’04 – Studied General Studies

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