Customer Service Human Resources
Resume:
Ella M. Clark
Customer Service Expert
Charlotte, NC 28214
adycpf@r.postjobfree.com
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Scheduling and calendar management
Excellent
Complaint resolution
Excellent
Administrative support
Excellent
Microsoft Word
Excellent
EPIC
Excellent
TruCare
Excellent
Work History
Program Specialist II, Coordinator
Centene Corporation, Ambetter
Provides administrative support to the care management team
Completes tasks in the clinical documentation system
Train new Program Coordinators on system and usage
Guide staff regarding benefits, authorization requirements and policy and procedure
Coordinates services with community-based organizations
Document notes of each call to ensure all information is saved correctly
Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, and member satisfaction.
Live Answer Coordinator
Carolinas Healthcare System, Atrium Health
Coordinated and insured completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.
Scheduled ancillary appointments and referrals.
Followed-up on referrals and appointments to insure timely completion of physician orders
Scheduled physician return appointments
Completed forms/requisitions as needed to complete the physician's orders
Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures
Assembled patients' health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans
Communicated as needed with physicians and other healthcare professionals to clarify diagnoses or obtain additional information
Obtained lab/X-ray reports, hospital notes, referral information, etc.
Human Resources Associate/ Employee Health
Carolinas Healthcare System, Atrium Health
Served as a point person for leaders and teammates for questions and concerns
Provided information by responding to telephone or written verifications of employment and other requests for information, answering questions and requests
Provided HR support to team for meetings, special projects, and teammate events
Assisted with delivery and maintenance of divisional query requests to include service recognition dates, licensure reporting, termination reporting, and workforce demographics reports for customers and team
Compiled new hire information and prepares personnel recommendation documents for managers
Assisted with the distribution of communications
Ensures that communication and follow up with divisions and teammates is timely regarding activities.
Education
High School Diploma
Harding University High School - Charlotte, NC
.
2021-10 – 10-2022
2007-09 - 2021-07
2000-06 - 2007-09
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