CINDEE DONOVAN

SERVICE Manager

201-***-****

adycpd@r.postjobfree.com

Objective

To secure a challenging and rewarding position as a restaurant manager, where my leadership skills, industry experience, and customer service expertise can be utilized to ensure exceptional dining experiences for customers and maximize profits for the establishment.

education

Bergen Community College, Paramus NJ

College credits

September 2006-2008

Key Skills

Budget management

Excellent customer service

Friendly, courteous, & service oriented

Poised under pressure

Staff training & coaching

Recruiting & hiring talent

Quality assurance

Solid written & verbal communicator

experience:

Service Manager, MC Hotel - Montclair, NJ

2022-Present

Manage POS system. Responsible for scheduling staff. Place paper good orders for restaurant. Follow food and safety regulations. Manage and cover Barista duties. Handle liquor inventory. Assist banquet when needed. Maintain great customer service will all guests and employees. Follow protocols and procedures of hotel at all times.

Service Manager, Houlihan’s - Paramus, NJ

2019-2022

Maintain customer satisfaction by covering categories such as friendliness, efficiency, helpfulness, and knowledgeability. Responsible for hiring, training, and scheduling staff. Portioned, arranged, garnished, and served food to patrons for waiters. Able to run the kitchen stations, fry, grill, sauté, pantry, and expo. Supported other areas such as hosting and customer service. Performed employee evaluations, set goals, and developed improvement plans.

Server, Houlihan’s - Paramus, NJ

2016-2019

Ensured guests were satisfied with food and atmosphere. Assisted bar and server managers plan out scheduling. Managed waiting lists and bringing guests to their respective tables in an orderly manner.

Server, Red Lobster - Paramus, NJ

2008-2012

Communicated with customers to take on food, beverages, orders and made suggestions based on personal preferences. Managed waiting lists and bringing guests to their respective tables in an orderly manner. Worked POS system and assembled To-Go orders.