Administrative Assistant Customer Service

Latoynia Ford

*** ****** ******* ** ***# ***** Houston, TX 77094

Phone: 832-***-**** E-Mail: *************@*****.***

Skills

*Highly organized and pay strong attention

to detail

+Certified for MEDIC First Aid International

Pediatric Plus (CPR, AED and First Aid for “Ability to work within a fast-paced, goal-

Children, Infants and Adults class). oriented environment.

+10+ years' office experience and *Proficient in MS Office Applications: Excel,

knowledgeable based in Customer Service. MS Word, Power point, Excel, QuickBooks

Able to handle multiple tasks in a timely “Type 65+ wpm, 10 key skills, Data Entry,

manner. Multi-Line

Experience

Alorica April 2018- Current

Patient Care Advocate Promoted to Physician Service

Schedule patient medication to be delivered to patients’ home

Coordinate clinic/office/facility operations

Maintenance of patient charts or electronic health records

Assist with escalated patient inquiries requiring special handling

Ensure timely and accurate reporting and responses to compliance-related issues and

monitors the implementation of corrective action plans related to such issues

Manage written, verbal, and electronic communications that involve scheduling patient

appointments and making reminder calls

Collect payments and copayments

Encompass Health Hospital January 2015 - April 2018

Dietary Clerk

Ensures patients menu selections are in compliance with prescribed diet order, nutritional

adequacy, age, cultural background, and religious practice.

Ensures meal orders have been transmitted to correct location for meal preparation.

Processes patient menu selections utilizing computerized diet office system.

Updates, monitors, and follows-up on all pertinent information such as new patient

admissions, discharges, transfers, diet order changes, food allergies, food preferences and

food requests.

Communicates pertinent information to dietitian,

Writes and modifies menus as needed according to patient diet prescription using

established resources/guidelines.

Prints and processes patient food service reports, including meal census and food tally

reports records all assigned data such as patient meal census and floor stock requests on

paper logs or electronic spreadsheet.

Assists with room service delivery as needed, including assembling patient trays, loading

carts, and delivering meals to patients.

Lee Murphy Law Firm (WFH) September 2011 to December 2014

Case Manager/Intake Specialist

Conducted Intake and determined if client's qualified for representation

Provided status update to clients

Organized and facilitated training sessions for new hires.

Reviewed and ordered medical records

Established rapport with new and established clients

Manage case assignments, develop service plans, track progress and execute case

closures

Houston SPCA February 2002 to May 2011

Call Center/Team Lead/administrative assistant

Resolved product or service problems by clarifying the customer's complaint; determined

the cause of the problem; selected and explained the best solution to solve the problem;

expedited correction or adjustment; followed up to ensure resolution,

Maintained financial accounts by processing customer adjustments.

Prepared product or service reports by collecting and analyzing customer information.

Contributed to team effort by accomplishing related results as needed.

Education

Westbury High School 2000

Houston Community College- Current

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