Great customer service
Resume:
Erin Liles
Sterling Heights, MI
*************@*****.***
EXPERIENCE
Associated Dermatology, West
Bloomfield, MI — Medical Receptionist
Scheduler for all 4 office locations and front desk staff. Greeting and assisting patients with checking in and out, maintaining an organized schedule for all providers, scanning and faxing records and
laboratory results, overall understanding of
technology in use such as EMA and multi-line phone systems, strong communication skills to provide
patients the most efficient and enjoyable visit
possible.
ATI Physical Therapy, Bloomfield Hills, MI
— Patient Service Specialist/Rehab Technician
1/2020 - 9/2020
First point of contact for the company. Answer
phones, schedule appointments, receive and reply to company faxes and email, greet incoming patients,
complete patient intakes, maintain records, etc.
Obtain all prior authorizations and referrals. Assist with physical therapy. Keep the clinic neat, clean and sanitized in compliance with COVID19 guidelines.
Terri Russell, Warren, MI — Caregiver
7/2016 - 5/2019
Monitor patient’s seizure activity. Assist with daily living activities such as cooking, cleaning, dispensing medication, laundry, pet care, personal shopping, etc. Organize, schedule and transport to medical
appointments
Spencer’s Gifts, Roseville, MI — Assistant
Manager 6/2014 - 7/2016
Assist General Store Manager at an operational level with the planning and execution of all work related duties. Oversee day to day operations and store
employees. Managing and ordering store merchandise. Complete opening and closing procedures. Perform
office administration and payroll. Provide swift and stellar customer service.
Speedway, Royal Oak, MI — Co-Manager
3/ 2010 - 5/ 2014
Help manage day to day store operations and
employees. Consistently provided rapid, signature
customer service. Point of contact for employees,
vendors and customers when acting Store Manager.
Train, motivate and support employees while
implementing all policies and procedures.
EDUCATION
Patient Care Technician
Abcott Institute, Southfield, MI — Diploma
10/ 2015 - 6/2016
Nursing Assistant
Home Health Aide
Carnegie Institute, Troy, MI — Diploma
9/1999 - 6/2001
Medical Assistant
SKILLS
Excellent written and verbal communication
Professional, friendly manner
Ability to multitask and prioritize. Very organized and attentive to detail. Timely
Intelligent, easily trained. Able to work in a team or individually with little
supervision
Medical and salon reception experience
AWARDS
Certificate of Excellence- for having the highest
customer survey average in the district 2013
Certificate of Excellence- for outstanding
performance in 2013
CERTIFICATIONS
Certified Medical Assistant 6/2001 -12/2006
Certified Patient Care Technician - 9/2016- 9/2018 Certified Nursing Assistant 8/2016-8/2018
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