CATHERINE ADKINS

adycnv@r.postjobfree.com 770-***-**** Carrollton, GA 30117

Summary

Diligent Team Lead with great teamwork abilities and focus on safe production. History assembling high rate of products per hour in fast-paced environment by applying strong multi-tasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed over 8 years of related experience. Hotel Manager with more than 18 years of professional customer service and leadership experience with all facets of the hiring, training, coaching and development processes of employees in the Hotel Industry.

Skills

Customer interface expertise

Multi-line phone operation proficiency

Exceptional workflow management

Strong problem-solving aptitude.

Committed to maintaining data.

Integrity

Talented client relations manager

Strong analytical skills

Information security

Knowledge of web technologies,

Protocols and tools

Team building/leadership.

Benefits and Human Resources plus payroll thru ADP

Adheres to customer service procedures

Experience

Magna International Carrollton, GA

Team Leader

05/2015 - Current

Maintain a clean and safe work environment by regularly inspecting the warehouse and equipment

Schedule and coordinate team members’ daily tasks, ensuring all orders are filled accurately and in a timely manner

Monitor inventory levels and order new supplies as needed

Train new team members on company policies and procedures

Assist with loading and unloading trucks

Diversified Staffing Solutions Deco Star Paint Lab Carrollton, GA

data collector

05/2013 - 04/2015

Ensure that quality of paint and part to standard for customer

Ensuring accuracy and speed standards are achieved

Lead by Example - Scan VW parts for paint quality - Ensure that paint quality is to standards per customer

Compiled company information and related material and distributed it to Company

Security Forces Inc American Red Cross Sony DADC Douglasville, GA

Security Officer

03/2011 - 04/2013

Perform key winds of the facility

Monitor and control access to the facility

Monitor all fire and alarm activity

Alert a3nd communicate with Plant engineer and maintenance during emergencies

Inform the client of infractions of their rules and regulations

Knowledge of safety and emergency procedures.

Holiday Inn Express Carrollton, GA

Executive Housekeeper

12/2008 - 03/2011

Supervise 15 employees and make schedules, place orders

Ensure all rooms are checked and clean, scheduling daily deep cleaning

Place orders for supplies, and inventory of all supplies monthly.

Comfort Suites Kingsland, GA

General Manager

05/2008 - 12/2008

Supervised all aspects of hotel opening and operational, sales, and marketing strategies Assist in the development of new programs which results in an increase level of guest satisfaction and operational excellence

Ensure that front desk staff is kept informed of rate structure, and knowledge of how to implement yield management policies and procedures

Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures

Personally respond to guest complaint letters, Guest and comment cards in accordance with company standards.

Britt Paulk Insurance Carrollton, GA

Call Agent

02/2008 - 05/2008

Answered calls with a call center environment

Took incoming calls for customers having trouble using online program OPUS

Made calls to customers to ensure that they were not having any problems and answer any questions.

Holiday Inn Express & Suites Bremen, GA

General Manager

05/2005 - 12/2007

Supervised all aspects of hotel opening and operational, sales, and marketing strategies Initiated the fastest ramp-up in revenue management for the Region; maximized revenues that generated a lucrative bonus and incentive for the entire team and has a maintained a steady flow to date

Maintain high GSTS scores in the Region; hotel is ranked in the country's top 20

Assist in the development of new programs which results in an increase level of guest satisfaction and operational excellence

Ensure that front desk staff is kept informed of rate structure, and knowledge of how to implement yield management policies and procedures

Personally respond to guest complaint letters, Guest and comment cards in accordance with company standards.

Holiday Inn Express & Suites Union City, GA

General Manager

02/2002 - 03/2005

Holiday Inn Express Newnan, GA

Guest Service Manager

02/2001 - 01/2002

Carrollton, GA

Assistant General Manager

03/1996 - 04/2001

Education and Training

University Of Phoenix

Bachelor of Science in Information Security

10/2013

University Of Phoenix

Associate of Arts in Criminal Justice, Criminal Justice

06/2010

Southwest High School Macon, Ga

High School Diploma

06/1984

Argosy University

MBA in Business Administration

Pending two classes

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