Business Development Cross Functional
Resume:
Elizabeth Pietrzak
Vice President Director of Operations
*********.*.********@*****.*** 480-***-****
LinkedIn • Dallas, Texas
Dynamic and results-driven operations leader offering 14 years of experience in operations management, strategic planning, and business development. Proven track record of driving organizational growth, optimizing efficiency, and delivering exceptional results. Skilled in leading cross-functional teams, implementing process improvements, identifying market opportunities, AI & ChatGPT, and managing large-scale projects. Adept at aligning business operations with overall strategic objectives. Strong leadership abilities with a focus on fostering collaboration and driving innovation. Committed to delivering operational excellence and achieving sustainable business success. Areas of Expertise
● Strategic Planning & Execution
● Process Improvement & Optimization
● Talent Development & Team Building
● Business Development & Growth
Strategies
● Cross-Functional Team Leadership
● Financial Management & Budgeting
● Performance Metrics & KPIs
● Change Management & Organizational
Transformation
● Risk Assessment & Mitigation
● Technology & Digital Transformation
● Sales Leadership & Marketing
● Relationship Management & Stakeholder
Engagement
Professional Experience
Fullsteam, LLC.
President & Chief Operations Officer Portfolio Company Remote 2023 Hired to manage a B2B SaaS company, improving revenue and operations, and achieving profitability through scalable models and protocols. I was let go due to new leadership and company restructuring. Measurabl, Inc.
Senior Director, Operations Remote 2021 - 2023 I spearheaded the daily operations of a business with the purpose of elevating revenue. My strategy revolved around digital transformation, leveraging cloud-based technology to ensure compliance. I streamlined programs, workflows, and services to enhance productivity and accountability among teams, all while prioritizing customer satisfaction and expanding EBITDA. Furthermore, I provided valuable advice to various departments on governance, policies, processes, workflows, and systems, ultimately fostering greater transparency and accountability throughout the business.
● Spearheaded the development and implementation of strategic initiatives, resulting in a 133% increase in revenue and 43% improvement in operational efficiency.
● Led cross-functional teams to streamline processes, enhance productivity, and drive cost savings, resulting in $1.6M annual cost reductions.
● Developed and executed business growth strategies, resulting in 27% expansion of customer base and market share.
● Oversaw financial management and budgeting, ensuring profitability and effective resource allocation.
● Led change management initiatives, driving organizational transformation, and fostering a culture of innovation and continuous improvement.
● Promoted from Director to Senior Director in just eight months.
● Led M&A teams and integration team that was able complete and integrate 2 SME acquisitions in the same year. Dynamic National Roofing and Restoration LLC.
Director of Operations Remote 2020 - 2021
Facilitated growth operations and sales initiatives across the United States by implementing a go-to-market strategy for the organization and its business units. I established and managed regional targets and goals and supported key performance indicators and budgets to drive improved performance with actionable metrics. As a result, our regional targets increased by $20M in revenues, thanks to our expanded market presence in Texas, Oklahoma, Utah, Louisiana, and Florida.
● Managed daily operations, including logistics, production, and quality control, ensuring smooth and efficient operations.
● Implemented process improvements and operational best practices, resulting in 17% increase in productivity and 23% reduction in waste.
● Developed and monitored key performance metrics, reporting to senior management regularly and driving performance improvements.
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● Collaborated with cross-functional teams to optimize resource allocation, improve operational efficiency, and enhance customer satisfaction.
● Mentored and coached team members, fostering a high-performance culture and professional development. PeopleReady, Inc.
Business Manager On-Demand Solutions San Diego, California 2018 - 2020 Managing multiple business units, sales, and service delivery for both traditional and on-demand (app-based) platform JobStack. Successfully oversaw operations and growth in several regions of a multi-million revenue marketplace by modernizing systems and policies to ensure sustainable and scalable growth.
● Led operations for a fast-growing on-demand application business, overseeing a team of +125 employees and managing all aspects of the company's operations.
● Developed and implemented scalable operational strategies to support rapid growth, resulting in a +30% increase in customer acquisition and retention.
● Streamlined operational processes, reducing service delivery time by 124% and improving overall customer satisfaction.
● Negotiated and managed partnerships with third-party service providers, ensuring high-quality and timely service delivery to customers.
● Oversaw the customer support function, implementing strategies to improve response times and customer issue resolution, resulting in a 76% reduction in customer complaints.
● Contributed to the development of the company's long-term strategic plan and provided insights and recommendations on market expansion opportunities. Girls in Tech, Inc., 501(c)(3)
Managing Director & Founder of San Diego Chapter NTEE-CC San Diego, CA 2016 - 2018 Launched and managed a San Diego branch of a global organization. I customized the business model to meet local needs, created products, events, and fundraising initiatives, streamlined operations, and built a team of 50 volunteers. I also worked to expand technical opportunities for women and industry partners.
● Provided strategic leadership and oversight for all operational aspects of a digital marketplace non-profit organization, driving its mission to connect underserved communities with essential resources.
● Led cross-functional teams to ensure efficient and effective operations, including vendor management, logistics, customer support, and technology infrastructure.
● Collaborated with the marketing and communications team to develop and execute strategies to expand the reach and impact of the digital marketplace, increasing awareness and user adoption.
● Implemented data-driven decision-making processes, leveraging analytics and performance metrics to drive operational improvements and enhance the user experience.
● Established partnerships with community organizations, government agencies, and corporate sponsors to expand the reach and impact of the digital marketplace.
● Developed and maintained relationships with stakeholders, including board members, donors, and community leaders, fostering collaborations, and generating support for the organization's mission. Awards and Achievements
● Keynote Speaker Dynamic Sales Summit 2020
● San Diego Impact Awards 2019
● San Diego Business Journal Businesswoman of
the Year 2017, 2019
● San Diego Magazine Woman of the Year 2017,
2019
● Panel Expert, Convergence, 2018
● San Diego Magazine’s “Sales & Marketing Leader of the Year” 2018
● Panel Expert, Hera Venture Summit, 2017
● Panel Expert, Startup Week San Diego 2017
● San Diego Startup Show Producer & Host 2016 – 2017 Certifications
● Zig Ziglar International; Customer Service
● Wilson Learning; Counselor Sales Process
● Harvard Manage Mentor, Harvard School of Business, Leadership, Coaching, Goal Setting
● Project Management
● Lean Management
● AI & ChatGPT Business Solutions & Apps
● Myers-Briggs INTJ
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