Jacob Arrington

* ********** *****, *****, ** ***04 adycmu@r.postjobfree.com

828-***-****

LinkedIn: https://www.linkedin.com/in/jacobarrington/

EDUCATION

Appalachian State University, Boone NC 2015 - 2019

Bachelor of Science in Business Administration

Major: Computer Information Systems GPA: 3.24

Honors: Member, Golden Key International Honor Society

RELEVANT COUSEWORK

Information Systems Project Spring 2019

●Designed an inventory management system through MySQL

●Constructed graphical user interface for inserting information into database

●Invented website for landscaping company using Wix for work requests and contact purposes

Database Management Fall 2018

●Designed a database with personal information for school registration records using Microsoft Access

●Knowledgeable of cardinality between tables and entity-relationship diagrams

●Writing insert/select statements for extracting and collecting information in MySQL

Advanced Excel and Business Applications Fall 2018

●Created nested IF statements

●Imported data from comma-separated value documents

●Constructed Pivot Charts and Pivot Tables

●Generated VLookup statements to determine shipping costs of products

EMPLOYMENT

Ingles Markets, Inc. (Black Mountain, NC) June 2019 – August 2021

Application Support Specialist/Help Desk Technician

●Assisted end users with various support requests including password resets, data uploads, software installation, etc.

●Implemented solutions to resolve enterprise and store-level issues

●Accessed store computers and controllers remotely via Bomgar and TeamViwer

●Provided escalated support for ‘store down’ situations to help ensure retail operations resumed in a timely manner

●Troubleshooted hardware and software (dispatching technicians if needed)

●Utilized ServiceNow as a ticketing system

OceanX, LLC. / CxOps, LLC. (El Segundo, CA) August 2021 – Present

NOC Technical Support Analyst I

●Drafting and publishing official incident and maintenance communications for clients

●Managing technical warehouse incidents to resolution and tracking future mitigation efforts to prevent future reoccurances

●Utilizing Atlassian Jira Cloud and Zendesk as a ticketing system

●Escalating Service Desk tickets to various support teams for investigation

●Granting onboard access and conducting audits of user accounts to abide by PCI safety protocols

●Building integrations within OpsGenie for after business hours ‘on-call’ alerting