NEW RESUME

Johanne Dieu

** ****** **** *******, ****** Valley, NY,10977. C: 347-***-****

adycms@r.postjobfree.com

Summary

To obtain a position professional and challenging environment, expending my knowledge and capabilities while promoting moral among both colleagues and clients through efficiency and leading by examples. Excellent organization building skills. Articulate and friendly with a professional demeanor.

.Highlights

Microsoft office suite

Data Entry

Document Management

Detail Oriented

Teams leadership

Clients Relationship

Customer Services

People Person

Critical Thinker

First aide certified

CPR certified

Patient advocacy

Medication administration

Staff training

Patient care& training

Charting

Meds certify

Skip certify

Rom certify

Certify in Basic life support (BLS)

AHA certify

Clinical Skills

Vital signs

Phlebotomy

Specimen collected

Experiences

Marshalls, Nanuet, 2001-2003

. Answer customer’s telephones calls regarding existing accounts

.Make requested policy and account changes

. Counsel customers to evaluate needs and determine best options

.Staples, Palisades Mall, 2003-2005

. Greet and Welcome

.Upgrades services and offers additional services.

.Promptly responded to general inquires from members, staffs, and clients, via telephones, mails

.Outstanding customers services skills

.Highly organized with great attention to detail and follow-through

.Professional in appearance and strong work ethic

Forever21, Palisades Mall, 2010-2013

.Responded to customers inquiries calls, quickly assessing the consumers needs and problems

.Developed highly empathetic client relationship

.Cooperatively work with others to produce and deliver required work

.Collaborate in teams to produce quality reports.

.Provided assistance and solved problems by interfacing directly with customers

Advoserv of New Jersey, Ringwood, NJ, 2014-2016

.Coaching and partnered with other managers to established clear performance goals and objectives

.Assist clients in scheduling appointments

. Provided assistance to elderly clients in a broad range of tasks in home settings

.Advocated for patients rights and needs

.Assisted patients with activities of daily living

.Worked in teams with other personnel

.Medications trained.

.Helped patients maintain their independent living

.Supervised and trained new employees

…….The arc of rockland congers ny 2016 to 3/31/23

Coaching and partnered with other managers to established clear performance goals and objectives

.Assist clients in scheduling appointments

. Provided assistance to elderly clients in a broad range of tasks in home settings

.Advocated for patients rights and needs

.Assisted patients with activities of daily living

.Worked in teams with other personnel

.Medications trained.

.Helped patients maintain their independent living

……St. Dominic’s Home, Blauvelt, NY 7/2015 –5/22/22

.Assisted patients with medications

.Entered new patients profiles prescriptions into medication software system.

.Provided friendly customer services at prescription drop-off and pick-up counters

.Verified patient’s data and billing information

………Hackensack Medical Center- PCT-North Bergen,NY-11/2022- present

.Emergency Room Technician

.Measured and recorded patients vitals signs

.Labeled and organized patients specimens

. EKG, draw blood, venipuncture as needed

.Provided patients care as needed

.Document patient behavior, complaints, symptoms to the nurse and doctors.

.Assisted doctors with needs in trauma room

etc.

.Assisted patients with daily living

. Provided quality nursing care in accordance with residents care policies and procedures.

.Cleaned and sterilized instruments and disposal contaminated supplies.

Valley medical Group—- Podiatry_Waldwick, NJ

04-03-2023 present

.Received clients appointments and schedules accordingly.

. Answering phones and answered patient questions and concerns.

. Maintained patients confidentiality at all times.

Performed administrative tasks sucks as processing insurances, claim’s appointments calendar etc.

. Scheduling patient’s appointments.

. Assisted the doctors with their needs.

Educations

Ramapo senior High school

Star Career Academy -3/2015 -7/2015 –Phlebotomy

Comtec Technical School -2/2016 - 4/2016 CNA

Brandford Tech Schoo l -7/2015 - 11/2015

Certified in Phlebotomy, EKG, and Medical Assistant

Certifications

Basic Life support certification

Registered Medical Assistant

Registered Phlebotomy

Registered Electrocardiogram

Activities :Leader of womans club

Reference: Available Upon

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