Debra Johnson

** ******* **** ** ***********, GA 30103

404-***-****

Email: adycmk@r.postjobfree.com

SUMMARY: Proven ability to interact effectively with customers and I have a wealth of knowledge in customer service and interacting with help desk staff at all levels, Effective written and verbal communication skills, known for going the extra mile, proven ability to perform in an unpredictable fast-paced environment, Ability self-manage an navigate through multiple computer applications simultaneously during calls. Achieve excellence customer service awards and reduce the time in closing client’s files.

SKILLS: Years of Office/Administrative experience/excellent customer service skills, Microsoft Office Suite, MS Word, MS Excel, MS Outlook, Google Calendar, WPM typing 40 to 50 WPM typing, AS400 Billing,

Multi-phone line experience

EXPERIENCE

Fresenius Medical Care/Patient Admission Intake 05/2017-12/24/2019

Receive over 60 intake calls daily from referral source clinics, patients, hospital, and doctors office to assist in placing patients women, children and men on a permanent or short term bases to receive the assistance needed by obtain necessary information-demographic by utilizing appropriate systems, completing the preliminary paper work forms to ensure efficient processing of admission while working on a team and being a team player.

Aerotek/Patient Admission Intake 05/2016-05/2017

Receive over 60 intake calls daily from referral source clinics, patients, hospital, and doctors office to assist in placing patients women, children and men on a permanent or short term bases to receive the assistance needed by obtain necessary information-demographic by utilizing appropriate systems, completing the preliminary paper work forms to ensure efficient processing of admission while working on a team and being a team player.

New Leaf Distributions/Administrative Assistant 03/2015-05/2016

Performs a variety of duties including filing, data entry using MS Excel, MS Word, MS Outlook, monitored office voicemail and routed calls to correct departments along with return calls from voicemail messages, run reports in VW system and MS Excel, assist with overflow of work with department heads.

Randstad/Insurance Retention Specialist 07/2014 -03/2015

Admin Support for over ten insurance agents by placing outbound calls to their clients from agent data base, Upload new client list once a month from agent system, communicate with agent via email or phone calls to keep them updated on the process of the appointments, utilize agent calendars to strategically not to over book appointment, by using different computer systems and dual monitors.

Home Depot/Operations Support Coordinator 09/2013-07/2014

Responsible for coordinating all of the functions related to the processing of ordering material and scheduling construction of roofing, windows and siding installation jobs. Handled multiple assignments and responsibilities entering information, processing resolution. Responsible for multiple ISM’s installation managers and installer. Assist with mapping for the installer the distance from one location to the next.

EDUCATION:

Chattahoochee Technical College, Acworth, GA 5/2010

Reference Upon request