Customer Service Representative

Jackie Layton

Phone: 281-***-**** cell ●Email: ************@***.***

OBJECTIVE

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

SUMMARY OF SKILLS

Excellent customer service skills

Able to adapt and resolve problems and conflicts

Active Listener; Patient, kind, and friendly behavior

Effective communicator and negotiator

Exceptional time management and critical thinking skills

Talented collaborator and decision maker

Knowledgeable of various software’s: Acrobat Pro, Microsoft Office, including Project and Visio; Software Technical Support; System Integration

WORK EXPERIENCE

Westcor Land Title -e agency Houston, Texas

Escrow Officer 2021- 2022

Provided fast and friendly customer support over the phone to 100+ customers daily.

Delivered information, answered queries and concerns about company’s product or services.

Maintained transparent lines of communication for customers about the status of orders, order errors, and post order issues.

Introduced new customer service training which led to a rise in customer satisfaction.

Resolved issues and handled customer complaints.

Stewart Title Houston, Texas

Lead Software Quality Assurance Analyst 1995- 2020

Quickly assessed customer needs and proactively provided business solutions to those needs.

Provided superior customer service while handling inbound order placement calls and product inquiries.

Maintained transparent lines of communication for customers about the status of orders, order errors, and post order issues.

Serviced long-standing customers as well as prospective customers over the phone.

Identified potential cross-sell opportunities and referred interested customers to relevant sales teams.

Collected customer feedback and responded to customer reviews.

Built strategies for improving the overall customer experience.

Troubleshoot technical problems and represented the values of the company.

EDUCATION

American School Chicago, Illinois

High School Diploma

REFERENCES

Available upon request

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