Ieasha Wood

Casselberry, FL

adyclj@r.postjobfree.com

+1-407-***-****

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Agent/Trainee

Direct Auto Insurance Company - Orlando, FL

December 2020 to May 2023

Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, researching and gathering information, and maintaining overall appearance of sales office

Assist customers with general questions, receive customer payments, issue receipts and verify balance/ daily reports of receipts for cash drawers

Complete marketing and sales related activities which further the Direct Auto brand in the local market

(outbound marketing calls, car dealerships visits, local events, distribution of flyers, etc.) Part-time Caregiver

Sandcastle Homecare - DeLand, FL

January 2018 to January 2022

I assist with bathing, walking, feeding, House work, running errands and completing any other tasks giving by my supervisor.

•CPR Certification

•HHA Certification

Cashier/Customer Service

LKQ Corporation - Daytona Beach, FL

July 2018 to May 2020

• As a Sales Retail Counter, you will be responsible for assisting customers with questions and parts sales

• The Sales Retail Counter will also be responsible for maintaining excellent customer service to internal and external customers always

• Receive payment for parts being purchased and issue correct change

• Assign all parts being purchased with part numbers for correct pricing

• Issue interchanges for specific parts

• Ensure all customers entering the facility have signed and placed their birth date on the waiver

• Inspect all toolboxes and bags entering the facility for parts, and mark all parts

• Inspect all toolboxes and bags before the customer exits for any parts not paid for

• Keep the working area clean and hazard free

• Other duties as assigned

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, as well as an office environment

Custodian

GCA - Port Orange, FL

March 2016 to October 2018

Day porter:

Empty trash

Dusting

Moping

Sweeping

Daily cleaning runs

Waxing floors

Sales Associate/Customer Service

Sunglass Hut - Daytona Beach, FL

October 2014 to June 2015

Customer service/ cashier

Daily inventory count

Loss prevention

Daily dusting

Glass cleaning

Competitive sales

Education

High school or equivalent in High School Diploma

Richard Milburn Academy - Daytona Beach, FL

2010 to 2014

Skills

• Microsoft Office (2 years)

• Insurance sales (2 years)

• Microsoft Word (2 years)

• AS400 (2 years)

• Cold Calling (2 years)

• Customer service/ support (2 years)

Certifications and Licenses

Insurance Producer License

Assessments

Call center customer service — Proficient

July 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

July 2022

Responding to customer situations with sensitivity Full results: Proficient

Office manager — Proficient

June 2022

Scheduling and budgeting

Full results: Proficient

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

December 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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