Project Manager Customer Service

Sanquan L. Evans

Kansas City Remote • 469-***-**** • *******.*.*****@*****.*** • linkedin.com/in/sanquan-l-evans

Implementation Project Manager with 20 years of project management in Information Technology. Bringing Agile methodologies and leadership of up to 500 sites, while being aware of sales goals and maintaining account relationships.

SKILLS

Project Management

Project Implementation

Agile Methodologies and Scrum

Program Management

Project Planning

Business Analysis

Customer Relationship Management (CRM)

Vendor Management

Stakeholder Management

Risk Management

Service Delivery

Customer Service

Public Speaking

EXPERIENCE

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VOYANT COMMUNICATIONS (INTELIQUENT), Dallas, TX

UCAAS Voice Tech II / Ramp Specialist 10/2019 – 03/2022

Presented 5 project kick off meetings weekly, including training and strategic plans for service deployment.

Collaborated with circuit implementation staff for 100% deployment of technical requirements.

Ensured registration of network devices while monitoring customer data and reporting to executives.

MASERGY COMMUNICATIONS, Dallas, TX

Unified Communications Project Manager 08/2016 – 10/2019

Managed project for UCaaS/Voice Implementations for 140 sites using Hosted UC and SIP Trunking services on Broadsoft Platform with the largest being 400 sites over a 90-day period.

Transitioned 40 locations of a group network to the Masergy platform.

Hosted 10-15 customer-facing weekly presentations for kick off, training, planning and service deployment.

Programmed and built configurations in Broadsoft Platform for 100s of users, hunt groups, auto attendants, a call center, and SIP trunks.

BANK OF AMERICA MERCHANT SERVICES, Dallas, TX

Small Business Consultant 09/2013 – 10/2016

Cultivated merchant processing relationships with 50 small to medium sized businesses.

Self-sourced the leads from Banking Centers which averaged 10 referrals per week.

Maintained relationships with existing accounts with up to 15 assigned key bank partners.

Attained monthly sales quota that measured at 98% to annual goal.

LOGIX COMMUNICATIONS, Dallas, TX

Account Relations Manager 12/2008 – 05/2013

Led over 50 projects by fielding customer issues to resolve and troubleshoot with engineering team.

Upgraded customer bandwidth to over 200M for win-backs, location moves, billing and credits.

Maintained active customer accounts base at 86% including renewing term agreements.

Trained and educated 10 salespersons on Logix products, applications, and customer service procedures.

AIRBAND COMMUNICATIONS, Dallas, TX

Implementation Engineer 09/2005 – 08/2008

Provisioned all aspects of data and VoIP transport components onto the Airband platform.

Ensured wired T1s as a failover to the wireless connection from appropriate vendors were within radio frequency of assigned base stations.

Provisioned 5 value-added services to data customers including shared and dedicated hosting, accelerated VPN, firewall, and remote data protection.

Managed and verified up to 50 Sales Engineering orders to ensure sales submittals met all Airband standards of pricing and product availability.

CERTIFICATIONS

Certified ScrumMaster (CSM), Scrum Alliance

EDUCATION

MID AMERICA NAZARENE UNIVERSITY, Olathe, KS

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