Customer Service Call Center
Resume:
Valerie Benson
Columbus, GA *****
*********************@***********.***
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Event Planner/Coordinator
Creations by Rena - Montgomery, AL
February 2011 to March 2020
.responsible for consulting, contacting, scheduling, planning an coordinating events. Company contracted events include Wedding's, Anniversary's, Birthday's, conferences photo shoots, etc. Customer Service
ASK Telemarketing
June 2007 to May 2018
Renewing subscriptions for NRA. ALSO OTHER ORGANIZATIONS THAT WHERE APART OF THEIR SPONSORSHIP.
Kitchen Specialist/ baker
Faulkner University - Montgomery, AL
October 1996 to September 2009
Catering, grill cook, / baker/ cook
Education
Associate in Associate Arts Business Management
Virginia College-Montgomery - Montgomery, AL
April 2012 to November 2014
Associate in Associate Arts business management
Montgomery, AL
April 2011 to October 2012
Skills
• Excel/ word
• Cold Calling
• Negotiation
• Catering
• Fundraising
• Events Management
• Telemarketing
• Event Planning
• Marketing
• Personal Assistant Experience
• Office Management
• Excel (5 years)
• Public Relations
• Personal Assistant Experience
• Warehouse Experience
• Basic Math
• Cash Handling
• Customer Service (10+ years)
• Business Management
• Presentation Skills
• Business Management
• Logistics
• Presentation Skills
• Sales Experience
• Outbound Sales
• Microsoft Office
Awards
Deans List
October 2012
1. 0 GPA. #3 IN my class
Pledged Phi Beta Lambda
Assessments
Call Center Customer Service — Familiar
May 2020
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ da820a785a96d85d5e05f8bce2bbd820eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/0ee02e3fa6461cd0b811ec3126979486eed53dc074545cb7 Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ attempts/561406b334951010dabc979601d83b5deed53dc074545cb7 Customer Service — Familiar
May 2020
Identifying and resolving common customer issues.
Full results: https://share.indeedassessments.com/ attempts/7864d9ee020fc26b8f2bf9a9f6170640eed53dc074545cb7 Sales: Influence & Negotiation — Highly Proficient May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/ share_to_profile/6d6efc089c205aae8d9cca4e20b339d2eed53dc074545cb7 Scheduling — Familiar
May 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/ share_to_profile/5252a32d41bac6e786d85591258006c9eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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