Rahmat Ali

Address: Spotsylvania, Virginia, US

Phone: +1-571-***-****

Email: adycep@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ali-rahmat/

Objective

Carving a niche for myself and aiming to apply my learning in information technology. An opportunity to use my communication and technical skill will be an additional advantage. Hence seeking an extra challenging career to prove my candidature and to be associated with a professionally managed organization with a responsible position and work hard & innovatively towards achieving the goals of the organization.

Skills

IT Infrastructure: Active Directory, GPOs, DNS, DHCP, AAD, ADFS, Microsoft Exchange, Azure infrastructure services, M365, PKI, Encryption, Authentication, Hardware and Storage, Systems and Network Management Services, Monitoring, Clustering, Load Balance, Backup, and Recovery, Disaster Recovery, Firewalls and Proxies, Virtualization, upgrades, and migration. Cloud Services: SaaS, PaaS, IaaS, Public Cloud, Private cloud, and Government cloud, Azure Automation and Scripting, PowerShell

Solution Architect: Solutions Design and Analysis, technology gap analysis in clients’ systems and develop, adapt, and integrate improved software and hardware applications, ensuring that they are compatible with existing systems and that they comply with industry regulations. Code compliance, management and review.

Software development: Coding, testing and debugging programs according to computer engineering specifications. Changing, expanding and updating applications. Communicating with a team that includes analysts, engineers and quality assurance testers in order to coordinate and document application development and testing.

IT Management: Strategic Consulting, Presentations, Development & Training Programs, Team Building, Motivation & Leadership, Change Management, Service Delivery, Profit & Loss Oversight, SLA-OLA, Comparative and Competitive Analysis

Project Management: Enterprise-wide projects, budgeting, sizing, project teams, and cross- functional team management, leading the design, testing, planning, and implementation of complex projects, scheduling, reporting, PM methodologies.

Power Platform/D365: D365 CE/CRM Pre-Sales, Technical Assessment, Functional consultation, Business process engineering, Fit gap analysis, project management, deployment, upgrade, migration of sales, customer service, marketing, field services, and custom applications, configuration, customization forms, fields, BU, teams, security roles, business rules, business process flow, workflows, logic, data management, reports and dashboards, Power Platform, Power Apps, Power BI, solution deployment. Work Experience (About 25 Years)

Technical Lead (Infosys Limited

Microsoft Corporation (Project) Redmond WA Apr. 2022 to Present

Analyze and understand the requirements and arrive at solution alternatives

Create solution blueprints with prototyping and proof of concept

Participate and collaborate with stakeholders during Agile events.

Responsible for implementing technological solutions to solve business problems.

Working with offshore technical teams to ensure consistency of use of technology and resources.

Working on SLA and OLA for ongoing projects and support.

Develop and implement consistent and standardized processes and methodology.

Working to implement technological solutions to solve business problems.

Techno/Functional issue, problem management.

RCA, workaround/solution review.

Sr. Technology Consultant

Squad Software Inc. Nov. 2021 to Apr. 2022

Working with a range of business applications, including infrastructure services.

Responsible for implementing technological solutions to solve business problems.

Creating a schedule for analysis.

Supporting IT services, migrations, active directory, email, Azure, network access, and problem solving.

Implementation, and testing of the technology.

Working with in-house technical teams to ensure consistency of use of technology and resources.

Working on SLA and OLA for ongoing projects and support.

Assess IT needs and requirements for examining capabilities.

Develop and implement consistent and standardized processes and methodology.

Enterprise Technology Solutions Director, Services Manager Infrability Solutions, Riyadh, Saudi Arabia. Jun. 2010 to Aug. 2021.

(MS Dynamics 365 CRM Gold Partner)

Worked for managing Infrability’s IT infrastructure services, business applications projects for the region.

Responsible for customer’s IT and business needs to provide convenient solutions.

Full ownership of IT services implementation and migrations.

Worked for responding to RFIs, RFPs by building solutions technical and financial aspects.

Delivered solution on-premises, on-cloud, online, SaaS, PaaS, IaaS.

Managed Service Level and Operation Level Agreements for ongoing projects and support.

Performed technical presentations, design, build and coordinate proof of concepts, solutions, and product demonstration.

Implemented seamless sales process to keep track of ongoing opportunities.

Managed and delivered projects using SDLC with different project management methodologies like waterfall, agile, DevOps based on the customer needs.

Managed customers' relationship to keep customer satisfaction at its best.

Provided technical and/or business consultative services during the pre-sales and/or post-sales cycle.

Provided technical direction and recommendations for business objectives to improve the total customer experience.

Handled calls with prospects/customers on all topics related to technology services and product integrations.

Involved in complex business problems and design custom solutions.

Handled Account Teams with current and future customers and the strategic solutions.

Participated in customer meetings to identify requirements for solutions.

Reported to stay in Sync with the C-Level team and other cross-functional team members.

Delivered technology & solution roadmaps to organizations and customers.

Maintained close connections with key clients and vendors.

Senior Consultant

Specialized for Computer Systems (SCS), Riyadh, Saudi Arabia.

(MS Advanced Infrastructure and Security Gold Partner) Mar. 2006 to Jun. 2010

Work with both technical and business stakeholders to better understand their present and future IT needs.

Collaborate with internal and external stakeholders to conduct discovery sessions and proposed solutions.

Analyze requirements, build architectural models, and suggest solutions.

Convert technical requirements into understandable language.

Designed and upgraded IT infrastructure services.

Worked with the Enterprise Architect and client IT team to set up and carry out strategic initiatives.

Makes recommendations and evaluates potential solutions.

Identify operational issues, recommend, and implement strategies to resolve problems.

Involve in presales, implementation, and support services.

Microsoft Technical Trainer, and Consultant

Orbits Institute for Training Solutions, Riyadh, Saudi Arabia.

(MS Gold Learning Partner) May. 2001 to Feb. 2006

Delivered MS training and guidance for certification programs (MCP, MCSE, and MCSA).

Created initiatives for skills, structures, tools, and support systems to manage change.

Supported organizational adoption of Microsoft products and services.

Working with the technical team to plan and execute an organizational rollout of MS products.

Had involved in many corporate-level training programs.

Worked as a core consultant for delivering IT infrastructure services projects.

Involved in projects for upgrading Microsoft services for internal organizations and external customers.

Worked on supporting to resolve issues related to the IT services.

System Engineer

Infokey Computers Pvt. Ltd. Hyderabad, India. Feb. 2000 to Apr. 2001.

PC Support

Computer Corner (Jameel Mohammed Hassan Trading Co.) Muscat, Oman. Nov. 1999 to Feb. 2000

Trainer

Mohsin’s Education Academy Hyderabad, India. Jun. 1996 to Nov. 1999. MIS Skills

Enterprise Applications: Microsoft CRM V1.2, 3, 4, 2011, 2013, 2015, 2016, D365, D365CE, Power Apps.

Application Development: Deep understanding of Asp.Net with C#.Net, IDE/Tools (Visual studio), Database connectivity (Ado.Net), Web Technologies (HTML, XML, JavaScript), Integration platform (Middleware services, BizTalk, SOAP, Rest APIs, Web services). Database Servers: Microsoft SQL Server version 6.5, 7.0 and 2000, 2005, 2008, 2012, 2014, 2016, 2019. MySQL.

Cloud Platform: Microsoft Azure, AWS, Private Clouds. Back Office Products: MS ISA Server 2000/2004/2006 MS-Proxy Server (Version 2.0), MS Forefront. MS-Exchange Server (Version 5.0, 5.5, 2000, 2003, 2007, 2010, 2013, 2016, O365). System Center Product Suits. SharePoint Portal Server. Operating Systems: Windows Server 2016/2012/2008/2003/2000, Windows XP, Windows Server

/Professional, Windows NT Server/Workstation, Windows 3.1/95/98/ME, MS-DOS. Authentication and authorization, ADFS, AAFS

Communication and Collaboration: MS365, MS Teams, Skype for business, Lync services. Network components: Routers, Switches, Modems, NTU’s Patch Panels & other Networking devices. Firewalls and network and client security. Monitoring and Management: Network monitoring components Including SNMP, SCOM, Microsoft Project, SCCM, Microsoft Active Directory Group Policies, Manage Engine Product line, Wireshark, Service Now, JIRA, Git, GitHub, etc.

Certifications and Achievements

ISMS ISO 27001 Certified Implementer and Auditor.

MCT (Microsoft Certified Trainer).

MSF (Microsoft Solution Framework Practitioner).

MBS CRM (Microsoft CRM Certified Professional).

MCSE (Microsoft Certified System Engineer).

Awarded for Microsoft Arabia Technology Specialist Program.

Microsoft Exchange Black Belt Professional.

Microsoft Azure Services, Microsoft O365, and D365 Services.

Microsoft Teams, Skype for Business / Lync Services, Microsoft Unified Communication and Messaging Specialist.

Have Done Training on BS 7799 Standards, Network Security, Ethical Hacking, CISSP, CCNP, Security +, Citrix Solutions, Cisco Unified Communication. Education

M. Sc. Information Systems (Information Assurance) GPA: 3.62 Wilmington University Oct. 2019 to Aug. 2021

B. Sc. Science

Osmania University Jun. 1995 to May 1998

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