Cynthia

Zamora

Phoenix, AZ

623-***-****

adyce3@r.postjobfree.com

www.linkedin.com/in/cynthia-zamora

Driven Bilingual HR Generalist with 9 + years of experience, possessing great expertise in staff coaching, training, development, and engagement.

HR Skills

Staff Recruitment and Retention

Employee Relations

Benefit Administration

Employment Law

Orientation and Onboarding

HR Policies and Procedures

FMLA/ADA/EEO/WC

HR Program/Project Management

Professional Experience

OCTOBER 2021 – PRESENT

Human Resources Generalist/ Gap Inc Distribution Center, Phoenix, AZ

Responded to employee inquiries regarding policies, FMLA, company benefits and employee programs. Monitor unemployment claims and attended unemployment hearings. Conducted new employee orientation and onboarding. Managing the recruitment for all levels of positions. Handling investigations, audits and covid cases. Processed Payroll.

NOVEMBER 2020 – OCOBER 2021

Project Manager-HR Global/ Bank of America, Phoenix, Arizona

Responsible for delivering COVID-19 event support to managers and employees of BOA. Solve problems and make formal recommendations in a time sensitive environment. Provide superb customer care with empathy and patience. Escalate cases appropriate with within team leadership. Document cases in case management tools. Provide helpful resources to BOA employees.

OCTOBER 2019 – OCTOBER 2020

Human Resources Manager/Alsco, Phoenix, Arizona

Coordinates all staffing activities for the branch. Conducts all new hire orientations.

Maintains applicant flow records, employee files, and risk management records. Conducts benefits enrollment for the branch. Performs all payroll functions for both hourly and salary payrolls (Ultipro). Conducts investigations related to employee, regulatory complaints, or safety related issues. Manages all workers compensation claims and participates in employment hearings and/or union negotiations. Manages transfers, new hires, terminations, and monthly safety meetings. Performs all day-to-day personnel related issues for branch.

SEPTEMBER 2016 – MAY 2018

Human Resources Generalist/ Lifewell Behavioral Wellness, Phoenix, Arizona

Conduct New Employee Orientation every two weeks. Process new hires, terminations, and changes in HRIS. Administer benefits and open enrollments. Handles employee’s relation. Recruits, interviews and prescreen applications. Assist employees and managers with interpretation of personnel policies. Handles FMLA and Workers comp claims. Work with Finance department to reconcile Benefit Invoices.

Process employment Verifications, Backgrounds and Drug Screenings.

AUGUST 2013 – JUNE 2016

Human Resources Generalist/ Gestamp Solar Steel, Surprise, Arizona

HR Generalist support in areas of policy, benefits, leave administration, payroll, talent acquisition, employee training, and compliance. Administered Orientation, benefit enrollments, plan management, and implementation of new benefit carrier. Administered New Hires by Extending offers, coordinating background check and drug screens. I-9 Compliance & Audits. Policy creation, interpretation, and administration. Legal Compliance- Auditing and revising procedures. Full Cycle Payroll processing via ADP.

Education

JANURARY 2020

Bachelor of Science (BS) in Business / University of Phoenix, Phoenix AZ

Completed a Human Resources Management Certificate

Software Skills

• UltiPro • Payroll/ADP Workforce Now • MS Office Suites of Products • WorkDay •Kronos •SAP

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