Customer Service Data Entry

JARVIA J. CLAIBORNE

Richmond, Texas ***** 757-***-**** **********@*****.*** SKILLED BUSINESS PROFESSIONAL known for accuracy, attention to detail and timeliness in managing disbursement functions with a career span of over 20 years of Customer Service experience, including Patient Registration, Insurance Verification, Internal and External Customer Service, Implementation and Data Entry.

KEY SKILLS

• Record Management

• Medical Terminology

• Multi-tasking

• Accurate typing skills

• HBOC

• US Bank

• MSPQ

• Strong organizational skills

• Analytical

• Initiative

• Cross-departmental functionality

• Medical Office Management

• EPIC

• AHIQA

PROFESSIONAL EXPERIENCE

May 2001-Dec 2021 Sentara CarePlex Hospital Hampton, VA Patient Access Specialist/Registration/Unit Secretary

• Review, investigate and resolve inquiries regarding member/provider services’ issues for internal and external customers

• Verifying the patient identity and selecting the correct patient record, reviewing scheduled and physician orders to register the patient for the appropriate service

• Scanning important documents such as insurance cards, IDs, Living Wills, POAs.

• Obtaining and entering accurate demographic and insurance information in the electronic health record (EHR).

• Collections of co-pays, deductibles and co-insurance.

• Verifying and entering the patient’s demographic and insurance information in the electronic health record.

• Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy Healthcare Insurance Portability Accountability Act (HIPAA) and compliance standards.

• Effective communication skills, promoting excellent customer service in all my interactions.

• Adhere to all departments, hospital, requirements related to the Emergency Medical Treatment and Labor Act (EMTALA).

• Explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely.

• Greet patients and families, answer questions, and ensure the patients arrive at the appropriate service area at the right time.

• Inpatient/Outpatient knowledge

JARVIA J. CLAIBORNE

Résumé

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