Customer Service Case Manager
Resume:
Michelle Bright
Helena, MT
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Professional Summary
Well-rounded Case Manager with 1.5 years in the field training in case management, assisting clients with various short term and long term goals. I help people with creating goals, monthly budgeting, agendas, and life skills. Helping with creating treatment plans and case planning. Talented at negotiating, collaborating, communicating, team building, educating, and consulting. I am good at running meetings, teaching groups and public speaking. I am well trained in creating treatment plans constructed of assessments, running documents, and weekly individual and group sessions. Strong experience in promoting quality and cost-effective interventions and outcomes. Consistently deliver outstanding medical and community support services. Skilled in completing intake interviews, determining client needs, linking clients to services and maintaining communication.
Direct care professional with 5 years’ experience in the medical field well-versed in assisting individuals to meet medical and emotional needs. Trained in appointment, medication and household management. Devoted to providing companionship and attentive care. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Skills:
Medical chart documentation
Project planning
Medication Management
Budgeting
Optimizing human services
Light cleaning
Cooking meals
Wound care maintenance
Travel administration
Filing and data archiving
Facilitating
Teaching
Critical Thinking
Quality Assurance
Strategic Planning
Time management
Documentation
Data Analysis
Recordkeeping
Customer Service
Data Collection
Organized
Conflict resolution
Advocating
Empathy
Flexibility
Team building
Communication
Computer skills
Work History
Case Manager, 03/28/2022 to Present
Boyd Andrew Community Services – Helena MT
Direct support specialist, 06/2018 to 12/2019
West Mont – Helena, MT
PCA, 01/2018 to 06/2018
Rocky Mountain Health Care Services – Helena, MT
CNA, 01/2016 to 10/2016
Big sky health care – Helena, MT
Education – 2013 - 2022
Associate of Science / Pre - Nursing: Took a few classes in 2013, took a few years off and returned in 2019 until 2022
Helena College University of Montana - Helena, MT, Certificates in: First Aid Training in Mental Health Crisis, Montana Offender Risk and Reoffend Assessment, CPR First Aid.
University of Montana- School of Social Work- Missoula, MT- Distance Learning.
Social Work Program starts fall of 2023 and runs until 2025. In this program I will achieve a BSW. From there I plan to go on to get a masters in Social Work, to achieve my goal in becoming a Mental Health Counselor.
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