Customer Service Social Media

marcus kaczor

587-***-**** Calgary, AB ************@*****.***

www.marcuskaczor.com www.linkedin.com/in/mtk100

customer service - retail

Professional Profile

A responsible and versatile self-starter with experience in communications, customer relations, and E-commerce. A people-person with a strong customer-first approach to business. Proficient in completing administrative tasks and providing excellent customer service by paying close attention to detail. Ability to enhance connections, online sales, and social media marketing. Quick learner with willingness to take on new responsibilities and challenges. Able to work independently and in teams.

Relevant Skills

General Skills

Detail oriented proof-reader

Collaborates well with others

Customer Service Skills

Provided exceptional customer service and communication

Built rapport by determining client needs through consultation

Knowledgeable in human-first approach to customer experience

Technical Skills

Identified areas of improvement regarding business operations and customer relations

Development and marketing of websites and social media

Logo design and branding for businesses

Project management: created strategic plans for improving business processes

Content management: created structured plans around how content should be created

Computer Skills

Proficient operating computers, using various software, and managing e-Commerce platforms (Shopify, Wix)

Experienced in Microsoft Office, Google Suite, WordPress, Canva Design, Woo Commerce, PayPal

Management of social media platforms; Facebook, YouTube, Instagram, Twitter

Search engine optimization (SEO)

Experience

Social Media and Digital Marketing Specialist 2022-Present

Marcuskaczor.com, Calgary, AB.

Education

Diploma, E-commerce Professional 2022

Robertson College, Calgary, AB

Diploma 2020

St. Martin de Porres High School, Airdrie, AB

Certifications

Candidate for Certified Associate in Project Management (CAPM), Project Management Institute

Traffic Management, XA Security 2023

ProServe Liquor Staff, AGLC 2022

ProTect Security Staff, AGLC 2022

First Aid and CPR, Canadian Red Cross 2022

Business Memberships

Project Management Institute (PMI) 7754 2023

Contact this candidate